Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Account Manager
Cellular Sales Of Knoxville
Roanoke VA
02.2022 - Current
Increasing client satisfaction by building strong relationships and addressing their needs promptly.
Maintaining high client retention rate by providing exceptional customer service and anticipating client needs.
Addressing problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Managing a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Build and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Educating clients on new products or services to increase customer engagement with Cellular Sales and Verizon.
Sales Consultant
Shelor Motor Mile
Christiansburg, VA
05.2015 - 11.2021
Provided outstanding service to all customers from their initial inquiry through working to determine their perfect vehicle.
Managed all steps of the sale including setting up test drive, providing trade evaluations, and answering product questions.
Reviewed financial information with customers such as presenting figures and payments, overcoming any objections or negotiations and closing the sale.
Consulted with customers to provide enhancements such as vehicle upgrades, related products, add-ons, and insurance.
Maintained proper documentation by ensuring applicable documents were completed accurately, signed and sorted.