Bradley Jahn
Geneva,IN
Summary
Proven Parts Specialist with a track record of enhancing productivity and customer satisfaction at 469 Cycle Shop. Expert in parts identification and customer service, adept at resolving issues and exceeding expectations. Skilled in training team members, fostering continuous improvement. Demonstrates technical knowledge and a commitment to outstanding service, significantly contributing to business success. Parts management professional prepared to bring high level of expertise to role. Proven skills in inventory control and order fulfillment, ensuring seamless operations. Dependable team player committed to achieving results and adapting to dynamic environments. Strong technical knowledge and detail-oriented approach valued by employers.
Overview
6
6
years of professional experience
Work History
Parts Specialist
469 Cycle Shop
09.2023 - 10.2024
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
Parts Specialist
Kendallville Power Sports
09.2022 - 03.2023
- Served customers in-store and by telephone to answer questions and place orders.
- Issued parts to technicians to complete customers' repairs.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
Parts Specialist
469 Cycle Shop
06.2019 - 09.2022
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
Sales Associate
Kroger
10.2018 - 06.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Center Grove High School
Greenwood, IN06-2018
High School Vocational School - Hvac
Center Grove High School
Glenwood, IN06-2018
Skills
- Technical knowledge
- Shipping and receiving
- Warehouse Operations
- Returns processing
- Parts documentation
- Parts identification
- Customer Service
Timeline
Parts Specialist
469 Cycle Shop
09.2023 - 10.2024
Parts Specialist
Kendallville Power Sports
09.2022 - 03.2023
Parts Specialist
469 Cycle Shop
06.2019 - 09.2022
Sales Associate
Kroger
10.2018 - 06.2019
High School Diploma -
Center Grove High School
High School Vocational School - Hvac
Center Grove High School
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