Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Bradley James

Gastonia,NC

Summary

Self-motivated Guest Service Representative, highly experienced in guest services and related fields of work. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

13
13
years of professional experience

Work History

Guest Service Representative

Continental Tire
Fort Mill, SC
08.2022 - Current
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Resolved customer complaints promptly and professionally.
  • Received or prepared work orders.
  • Assisted in training new employees on the company's dispatch protocols.
  • Entered information on computerized systems to verify locations and notify nearest responders.
  • Answered incoming calls from customers requesting emergency roadside assistance, assessed the situation and dispatched appropriate personnel to the customer.
  • Generated daily reports on completed jobs and pending orders.
  • Documented services performed, operations information, and dispatch details in system.
  • Maintained and updated crucial and confidential information, phone numbers and addresses.
  • Interpreted road maps and provided directions to technicians when needed.

Coordinator

Atrium Healthcare
Charlotte, NC
04.2021 - 08.2022
  • Resolved customer complaints or answered customers' questions.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Enhanced performance through collaboration with diverse teams.
  • Coordinated with other departments to ensure projects were completed on time and within budget.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Maintained calendars of upcoming events, meetings and deadlines.

Transport Lead

Atrium Healthcare
Charlotte, NC
10.2019 - 04.2021
  • Helped prevent safety problems and maintain compliance with regulations through effective training practices.
  • Responded to emergency medical calls, security calls, or fire alarms.
  • Checked all medical documents for accuracy prior to transporting patients.
  • Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.
  • Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
  • Responded promptly and appropriately to requests for assistance from hospital staff.
  • Assisted with transferring deceased bodies from the hospital unit to the morgue with respect and dignity.
  • Provided patient transport using various equipment and adhered to safety protocols.
  • Stored equipment in designated areas to keep hallways clear of clutter.

Patient Transporter

Atrium Healthcare
Pineville, NC
06.2019 - 10.2019
  • Helped prevent safety problems and maintain compliance with regulations through effective training practices.
  • Checked all medical documents for accuracy prior to transporting patients.
  • Used wheelchairs, seat chairs and gurneys to move patients.
  • Maintained facility and patient confidentiality, complying with HIPPA policies and procedures.
  • Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.
  • Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
  • Maintained schedules by delivering patients safely and on time to procedure rooms.
  • Responded promptly and appropriately to requests for assistance from hospital staff.
  • Assisted with transferring deceased bodies from the hospital unit to the morgue with respect and dignity.
  • Greeted patient and explained transport plan and destination.
  • Lifted patients using proper body mechanics and lifting techniques.

Loader Operator

Advanced Drainage Systems
Bessemer City, NC
10.2016 - 05.2017
  • Receiving orders and loading products onto trailers, vans, etc
  • Insuring that the customer has all products on their purchase order and working closely with the customer to meet quality control standards
  • Working with the customers in a professional manner that guarantee’s the best customer satisfaction.

Landscape Architect – Customer Service Liaison

Landscapes Unlimited
Wilmington, NC
07.2013 - 08.2016
  • Planning, Coordinating and executing commercial/residential landscape maintenance and construction projects efficiently
  • Finalizing customer orders according to the highest standards of company policies
  • Meet with potential customers and offer new products as well adjusting and servicing existing contracts for both residential jobs and commercial properties.

Landscape Contractor

James Lawn Care
Bessemer City, NC
06.2011 - 07.2014
  • Maintenance on commercial and residential properties in all aspects of landscaping including construction projects
  • Make appointments for new customers and be first face of the company
  • Offer new products and handle customer service complaints in a professional manner at all times
  • Represent the company in handling all calls (24 hr call) for both new customers and existing contracts.

Education

Associate's Degree - AA Business

Cape Fear Community College
04-2015

High School Diploma - General High School Curriculum Business

Bessemer City High School
04-2013

Skills

  • Customer Service
  • Guest Relations
  • Report Preparation
  • Data Entry
  • Computer Skills
  • Issue Resolution
  • Emergency Response
  • Documentation and Reporting
  • Detail Oriented

References

  • Billy James, Business reference known for 22 year(s), 503 N 8th St, Bessemer City, NC, 28016, 704-860-7832, tuffturf1@hotmail.com
  • Steven Clisso, Supervisor reference known for 10 year(s), 209 Old Eastwood Rd., Wilmington, NC, 28403, 919-609-8898, sclisso44@yahoo.com
  • Janet Newman, Personal Reference known for 20 years, 413 Sebring Ct, Belmont, NC, 28012, 704-293-1199, Janet.newman@conti-na.com

Timeline

Guest Service Representative

Continental Tire
08.2022 - Current

Coordinator

Atrium Healthcare
04.2021 - 08.2022

Transport Lead

Atrium Healthcare
10.2019 - 04.2021

Patient Transporter

Atrium Healthcare
06.2019 - 10.2019

Loader Operator

Advanced Drainage Systems
10.2016 - 05.2017

Landscape Architect – Customer Service Liaison

Landscapes Unlimited
07.2013 - 08.2016

Landscape Contractor

James Lawn Care
06.2011 - 07.2014

Associate's Degree - AA Business

Cape Fear Community College

High School Diploma - General High School Curriculum Business

Bessemer City High School

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