Bradley Serrano
Chicago,IL
Summary
Goal-oriented manager with experience in the Automotive industry. Proven leadership, closing, and motivational abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Looking for career growth and advancement.
Overview
2
2
years of professional experience
Work History
Sales Manager
Leader Automotive Group
06.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Sales Consultant
Leader Automotive Group
06.2022 - 06.2023
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Responded to telephone and in-person requests for information.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
Vehicle Acquisition
Leader Automotive Group
11.2021 - 06.2022
- Conducted thorough research on potential vehicle acquisitions, verifying quality and value before committing to purchases.
- Conducted thorough research on each vehicle''s history using Carfax reports and other resources to minimize potential risks associated with acquisitions.
- Negotiated favorable deal terms, securing advantageous outcomes for the company in its acquisitions.
- Mentored junior staff members, providing guidance and support to help them develop their skills as acquisition specialists.
Education
Associate of Arts - General Studies
City Colleges of Chicago - Wilbur Wright College
Chicago, ILHigh School Diploma -
Lane Tech College Prep
Chicago, IL06.2002
Skills
- CDK
- VAuto
- Vinsolutions
- DealerTrack
- Desking Deals
- Calling in Deals To Appropriate Banks
- Relationship Building
- Sales team training
- Staff Management
- Motivational Skills
- Verbal and written communication
- Client Relationship Management
Timeline
Sales Manager
Leader Automotive Group
06.2023 - Current
Sales Consultant
Leader Automotive Group
06.2022 - 06.2023
Vehicle Acquisition
Leader Automotive Group
11.2021 - 06.2022
Associate of Arts - General Studies
City Colleges of Chicago - Wilbur Wright College
High School Diploma -
Lane Tech College Prep
Similar Profiles
Hope KruegerHope Krueger
Cashier at Leader Automotive Group / CDJR Of Crystal LakeCashier at Leader Automotive Group / CDJR Of Crystal Lake
Angelique LeonAngelique Leon
Service Advisor at Leader Automotive GroupService Advisor at Leader Automotive Group
Sharon SuarezSharon Suarez
Financial Administrator at Leader Automotive GroupFinancial Administrator at Leader Automotive Group