Braeden Iglesias
Southwick,MA
Summary
Dynamic crew member skilled in customer service, cash handling, and team collaboration. Proven ability to maintain a positive atmosphere and ensure efficient workflow during peak hours.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Member
Dunkin donuts
Southwick, Massachusetts
08.2023 - 08.2025
- Prepared and served beverages according to Dunkin's quality standards.
- Maintained cleanliness and organization of workstations during shifts.
- Assisted customers with orders, ensuring a friendly service experience.
- Operated cash register and processed transactions efficiently.
- Stocked inventory and restocked supplies as needed throughout the day.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Followed food safety procedures to maintain health standards in the store.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Packed fast food products in approved containers, cups, and bags.
PT assistant/Internship Student
Resilience Physical Therapy
Agawam, Massachusetts
08.2024 - 01.2025
- Assisted physical therapists during patient evaluations and treatment sessions.
- Maintained cleanliness and organization of therapy equipment and treatment areas.
- Observed patient progress and documented relevant information for staff review.
- Engaged with patients to provide support and encouragement during therapy exercises.
- Prepared treatment rooms with necessary supplies and equipment for upcoming appointments.
- Collaborated with staff to improve patient flow and enhance service delivery.
- Worked well in team environment as well as independently.
- Worked with teams to support goals and build experience.
- Shadowed staff and learned advanced work.
- Developed and implemented communications strategies for various projects.
- Helped maintain applicant tracking systems and recruiting metrics.
Time Keeper
Amelia Park Ice Rink
Westfield, Massachusetts
08.2022 - 01.2024
- Monitored timekeeping systems for accurate clock-in and clock-out records.
- Collaborated with management to resolve scheduling conflicts efficiently.
- Reviewed and approved time cards for processing by payroll department.
- Managed game clock and penalty timers during hockey matches.
- Ensured accurate recording of game statistics and player penalties.
- Communicated with referees to clarify game rules and decisions.
- Assisted in preparing the rink before games and events.
- Provided support during timeouts and intermissions for teams.
- Maintained equipment related to timekeeping and scoring systems.
- Trained new timekeepers on operational procedures and best practices.
- Keep track of goals scored, assists, penalties, shots on goal, saves, faceoffs won, lost, power plays, shorthanded situations and other statistics as assigned by the league or team.
- Inform referees when a timeout has been called by either team and keep track of any unused timeouts for each side.
- Notify referees when a penalty has been assessed and record the duration of penalties in the scorebook.
Education
High School Diploma -
Southwick Regional School
Southwick, MA06-2025
Skills
- Customer service
- Cash handling
- Team collaboration
- Time management
- Conflict resolution
- Inventory management
Certification
CPR Certified, American Red Cross, Colorado
Timeline
PT assistant/Internship Student
Resilience Physical Therapy
08.2024 - 01.2025
Crew Member
Dunkin donuts
08.2023 - 08.2025
Time Keeper
Amelia Park Ice Rink
08.2022 - 01.2024
High School Diploma -
Southwick Regional School