Bralyn Hodge
Leesburg
Summary
Dynamic 911 Dispatcher with proven expertise at Lake County Fire Rescue, excelling in high-pressure environments. Demonstrates exceptional problem-solving and active listening skills, effectively gathering critical information to support emergency response teams. Recognized for enhancing operational efficiency through quick decision-making and effective communication in crisis situations. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
4
4
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Lake County Fire Rescue
12.2022 - Current
- Monitored EMS and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
CSR
Hungry Howies Pizza & Subs
12.2021 - 12.2022
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Moved from one work station to the other smoothly (Phones, Cooking,Register and The Oven)
- Trained others, Opened and closed the store, Supervised both inside personnel and delivery drivers.
Cook
Dominos Pizza Inc.
08.2021 - 12.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
CSR
Pizza Hut
04.2021 - 08.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
Education
High School Diploma -
Tavares High School
Tavares, FL05-2022
Skills
- Works Well Under Pressure
- Active listening
- Critical thinking
- Computer skills
- Teamwork and collaboration
- Decision-making
- Typing speed
- Stress tolerance
- Problem-solving
- Information gathering
- Memory retention
- Computer-aided dispatching
- Information intake
- Call control techniques
Certification
- Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
- Emergency Fire Dispatcher (EFD) - International Academies of Emergency Dispatch (IAED).
- Emergency Medical Dispatcher (EMD) - International Academies of Emergency Dispatch (IAED).
- Florida Driver's License
- CJIS
- Incident Command System for Active shooter (ICS 907)
- Incident Command System for Single Resources and Initial Action Incidents (ICS 200) - Federal Emergency Management Agency.
- Introduction to The Incident Command System (ICS 100)
Languages
English
Timeline
911 Dispatcher
Lake County Fire Rescue
12.2022 - Current
CSR
Hungry Howies Pizza & Subs
12.2021 - 12.2022
Cook
Dominos Pizza Inc.
08.2021 - 12.2021
CSR
Pizza Hut
04.2021 - 08.2021
High School Diploma -
Tavares High School
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