Branden Kirby
Terre Haute,IN
Summary
Self-motivated professional experienced in both technical and non-technical. Fast past-paced environments, relationship building and a mentoring expert.
Overview
13
13
years of professional experience
Work History
Guest Experience Specialist
Bob's Discount Furniture
04.2022 - 02.2023
- Greeted visitors and customers upon arrival, offered assistance and answered questions regarding home furnishing needs.
- Informed customers about special promotions and provided detailed information for various products.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Executes excellent sales floor merchandising and selling.
Service Technician
True Fitness
06.2021 - 03.2022
- Explained diagnostic findings to customers and outlined repair or service options.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Assisted team members with exercise equipment troubleshooting and diagnostics.
Driver
Uber
02.2020 - 06.2021
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
Provider Service Supervisor
Magellan Health
10.2010 - 01.2020
- Coaching Customer Care Associates, handling escalated calls, reprocessing reconsiderations and re-reviews for NIA's doctors.
- Inbound authorizations, Fax attaching, Outbound approval and denial notifications, Customer service requests.
- Team building activities, Ensuring team members reach scorecard objectives.
- Responsible for all entry-level new hire training, Instructional design, Classroom facilitation, Customer service training.
Regional Sales Manager
Power-Flo Pumps
02.2010 - 05.2010
- Finalized sales contracts with high-value customers.
- Quoted prices, credit terms, and other bid specifications.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Selected the correct products based on customer needs, product specifications and applicable regulations.
- Created strategic brand building events to expand the current customer base.
Education
Bachelor of Science - Aerospace Administration
Indiana State University
Terre Haute, INSkills
- Customer Service
- Healthcare Experience
- Inbound And Outbound Calling
- Registration Process
- Assisting Patients
- Follow-Up
- Multi-Tasker
- Patient Registration
Accomplishments
- Led a low performing outbound call team to an 11% increase in productivity in the first 30 days.
- Led this team to a total productivity increase of 44% by our first year anniversary.
Affiliations
- Toastmasters International
Timeline
Guest Experience Specialist
Bob's Discount Furniture
04.2022 - 02.2023
Service Technician
True Fitness
06.2021 - 03.2022
Driver
Uber
02.2020 - 06.2021
Provider Service Supervisor
Magellan Health
10.2010 - 01.2020
Regional Sales Manager
Power-Flo Pumps
02.2010 - 05.2010
Bachelor of Science - Aerospace Administration
Indiana State University
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