Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic

Branden Wade

Lancaster,California

Summary

A desire to provide incredible hospitality to customers is what drives me. Delivering an unique experience, in the level of service, through being attentive to customers' needs to the point of anticipating their needs is my goal. In this I want to show customers what is truly possible when it comes to simple, thorough and unique hospitality.

Overview

13
13
years of professional experience

Work History

General Manager

Bicycle Johns
Lancaster, CA
12.2010 - 06.2015
  • I started off with custodial work before going into sales and becoming general manager at this establishment. I Attracted a thriving road cycling scene by establishing a thriving club that attracted over 50 regular members with our largest event boasting 150 local riders. I then steered the operations during its final stages, overseeing challenges such as the owner's retirement, the liquidating and then closure of the shop.

Service Manager

Squeaky Wheel Bike Shop
Palmdale
06.2015 - 02.2018
  • I had chosen to go to this shop as I had made friends with the owner through riding and our ideals of customer service lined up. I was then hired to run this newly established service department a year into the shop's existence. Over the prior year of my career, I took on a more service (mechanic) mindset and began to pursue this side of the industry. After introducing unified pricing, suspension service and a training program, I left this shop to try and start my own business.

Owner

AV Precision Bicycle Repair
Quartz Hill, CA
02.2018 - 11.2019
  • Established a shop dedicated to offering high-quality repair services that prioritize meticulous attention to detail and implementing expert mechanics' tricks and techniques. Also, aimed to create an unmatched customer experience by eliminating various points of friction. Drawing inspiration from impactful, revolutionary chefs, with the vision to meld the high-end bike shop experience with the hospitality and detail of a high-end culinary experience.

Service Technician

Squeaky Wheel Bike Shop
Palmdale
06.2020 - 02.2022
  • Returned after I shut down my own business, I was focused on increasing my mechanical skill set, and refining my advanced skills such. I learned how to service mountain bike suspension increasing my skill set into a new sector. This was my preparation to transition to the corporate side of the industry focused no longer on shop building, but my individual skills as a mechanic.

Production Technician

Trek Bicycle
Santa Clarita
06.2022 - 05.2024
  • A production Tech. is in charge of the repair side of the business. They are responsible for 80% of the total labor and the BOH. The design and layout of the service area as well as the training of the employees in repair procedures. I was able to gain industry training from top companies and bring suspension service to this shop. I selected Trek because of their hospitality focus, its hard to find in the bike industry, and they held the belief as did I that it is one of the foundations of business.

Education

Quartz Hill High School
Quartz Hill, CA

Skills

  • Hospitality
  • Complaint resolution
  • Product Knowledge
  • Menu Memorization
  • Guest Relations Management
  • Point of Sale (POS) system operations
  • Detail Oriented
  • Payment Processing
  • Item promotion
  • Efficient service

Volunteer Work

  • Sunday School Teacher (Rushing Wind Church)
  • Facilities Management (Rushing Wind Church)

Timeline

Production Technician

Trek Bicycle
06.2022 - 05.2024

Service Technician

Squeaky Wheel Bike Shop
06.2020 - 02.2022

Owner

AV Precision Bicycle Repair
02.2018 - 11.2019

Service Manager

Squeaky Wheel Bike Shop
06.2015 - 02.2018

General Manager

Bicycle Johns
12.2010 - 06.2015

Quartz Hill High School

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Branden Wade