Shan'Yal Jones
Houston,TX
Summary
( General Manager)- level manager with 22 years of managerial experience. Strong strategic planning and people management skills. Accomplished Manager with extensive experience in front of house and back of house operations. Skilled General Manager with solid experience managing all levels of multiple projects including budgeting and administration. Experienced General Manager professional with strong leadership and relationship building skills. Highly enthusiastic customer service representative with 4 years client interface experience. Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success. Personable and responsible cashier with 9 years of experience working in fast paced environments. Solid team player with great positive attitude.5 years of nurse assistant and medical reception.Assist with helping elderly or bed bound patients.Checking vitals and helping with caring for them including bathing,changing bedding and gauzes.Inputing information into medical charts.
Overview
31
31
years of professional experience
1
1
Certification
Work History
General Manager
Shake Shack
Houston, TX
01.2026 - Current
- Hire, train, coach, and develop team members and managers.
- Foster a positive, inclusive, and high-performing team culture.
- Set clear performance expectations and hold team members accountable.
- Ensure compliance with Shake Shack's people-first culture.
- Ensure all operations are running smoothly and efficiently.
- Enforce cleanliness, safety, and food quality standards (Shack standards).
- Manage inventory, supply chain, and food cost controls.
- Maintain compliance with health, safety, and sanitation regulations.
- Manage P&L (profit and loss) statements.
- Meet or exceed sales goals, labor targets, and cost controls.
- Monitor and analyze financial performance to identify improvement areas.
- Set daily, weekly, and monthly goals for the team.
- Develop action plans for improving restaurant performance.
- Collaborate with Area Managers or Regional Directors for strategic initiatives.
Assisstant General Manager
Shake Shack
Houston, TX
05.2025 - 12.2025
- Hire, train, coach, and develop team members and managers.
- Foster a positive, inclusive, and high-performing team culture.
- Set clear performance expectations and hold team members accountable.
- Ensure compliance with Shake Shack's people-first culture.
- Ensure all operations are running smoothly and efficiently.
- Enforce cleanliness, safety, and food quality standards (Shack standards).
- Manage inventory, supply chain, and food cost controls.
- Maintain compliance with health, safety, and sanitation regulations.
- Manage P&L (profit and loss) statements.
- Meet or exceed sales goals, labor targets, and cost controls.
- Monitor and analyze financial performance to identify improvement areas.
- Set daily, weekly, and monthly goals for the team.
- Develop action plans for improving restaurant performance.
- Collaborate with Area Managers or Regional Directors for strategic initiatives.
General Manager
Cracker Barrel Old Country Store Restaurant and Retail
League City, TX
08.2022 - 05.2025
- Customer service: Providing assistance to current and potential customers, such as answering questions, fixing problems, and providing excellent service.
- Performance management: Overseeing daily operations and making adjustments as necessary to ensure the business runs smoothly.
- Financial performance: Managing the company's financial performance by setting financial targets, budgeting, and controlling costs.
- Team management: Leading, motivating, and recruiting a high-performing management team.
- Guest experience: Managing and enhancing the guest experience.
- Schedule creation: Creating the schedule for all restaurant and retail.
- Expense oversight: Overseeing expenses.
- Revenue forecasting: Forecasting revenues.
- Food safety and sanitation: Coaching team members on food safety and sanitation processes.
- Menu education: Coaching team members on menu education.
- Up-selling techniques: Coaching team members on up-selling techniques to drive revenue.
- Managing the retail side with over 40 employees.
- Managing shrink.
- Driving conversion.
Multi-Unit General Manager
Starbucks at the HMS Host Service Plaza
Houston, TX
02.2020 - 07.2022
- Budget control and planning.
- Hiring and onboarding.
- I-9 processing.
- Posting jobs on hiring websites.
- Virtual Interviews.
- Enforcing policies and procedures.
- Payroll Processing.
- Scheduling.
- Inventory.
- Training and implementing training plans to ensure employees are fully cross trained.
- Customer relations.
- Business planning for over 5 stores.
- Accounts receivable.
- Reconciled orders.
General Manager
Whataburger
Houston, TX
01.2004 - 01.2020
- Built financial models for new business unit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Developed and rolled out new policies.
- Hired and trained 87 employees.
- Initiated program that standardized employee training and led to increase in customer satisfaction.
- Reduced and controlled expenses by cross training employees.
- Weekly and monthly inventory.
- Create and receive purchase orders.
- Onboarding and training for new hires.
- I9 processing and benefit for new hires.
- Set up direct deposit.
- Implement new handbook and go over policies and procedures.
Customer Service Associate and Retail Associate
Target
Webster, TX
02.2003 - 02.2004
- Cross trained and provided back up for other customer service Representatives when needed.
- Interacted with customers and retail buyers to follow up on shipping statuses and expedited orders.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Interacted with customers and retail buyers to expedite orders.
- Assisted customers with store and product complaints.
- Provided customer service during an average of 250 calls per day by answering customer inquiries, solving problems.
Customer Service Manager (CSM)
Walmart
06.1995 - 02.2003
- Check out guest with groceries.
- Process returns.
- Stock shelves.
- Process money orders.
- Count down cash drawers.
- Manage labor with breaks.
Education
Diploma - undefined
Gulf Shores Academy
Houston, TX01.2003
Skills
Customer Service Skills
Operations
Inventory
Communication skills
Cash Handling
Management
Hospitality management
Training
Team Building
Retail sales
Merchandising
Payroll
Scheduling
Hospitality
Employment & labor law
Financial Modeling
Sales
Microsoft Word
POS
P&L Management
Word
Inventory Management
Profit & Loss
Computer skills
Microsoft Excel
Certification
- ServSafe, 2020-07-01, 2025-07-01
- TABC Certified
- Food Handler Certification
- CPR
- Driver's License
Additional Information - Qualifications
- Inventory Control
- Team management
- Budget Development
- Administrative skills
- Staff training/development
- Expense control
- Employee Scheduling
- Human resource leadership
- Policy/program development
- Community Outreach
- Employee training and development
- Microsoft Office Skills
Personal Information
- Title: General Manager, Operation Manager, Multi Unit General Manager
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
General Manager
Shake Shack
01.2026 - Current
Assisstant General Manager
Shake Shack
05.2025 - 12.2025
General Manager
Cracker Barrel Old Country Store Restaurant and Retail
08.2022 - 05.2025
Multi-Unit General Manager
Starbucks at the HMS Host Service Plaza
02.2020 - 07.2022
General Manager
Whataburger
01.2004 - 01.2020
Customer Service Associate and Retail Associate
Target
02.2003 - 02.2004
Customer Service Manager (CSM)
Walmart
06.1995 - 02.2003
Diploma - undefined
Gulf Shores Academy