Brandi Cleveland
Macon,GA
Summary
Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.
Overview
5
5
years of professional experience
Work History
Emergency Roadside Dispatcher
Geico
08.2021 - 11.2023
- Enhanced customer satisfaction by efficiently coordinating with tow truck drivers and service providers for timely assistance.
- Facilitated prompt roadside assistance for stranded motorists by maintaining accurate location information and dispatching appropriate resources.
- Reduced response times by streamlining the dispatch process through effective communication and coordination between emergency responders and motorists.
- Managed high call volumes, ensuring timely support to distressed callers during peak hours and emergency situations.
Warehouse Process Assisant
Amazon
06.2018 - 12.2020
- Improved process efficiency by identifying bottlenecks and implementing streamlined solutions.
- Reduced downtime for equipment maintenance through proactive scheduling and coordination with technicians.
- Enhanced team productivity by conducting regular training sessions on the latest industry best practices.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
Education
Bachelor of Science - Accounting And Business Management
Strayer University
520 Martin Luther King Blvd., Ste 300, Macon, GA 305.2027
High School Diploma -
Southwest High School
2445 Pio Nono Ave, Macon, GA 3120605.2013
Skills
- Service Coordination
- Emergency Procedures
- Active Listening
- Resource Allocation
- Customer Service
- Record Keeping
- Time Management
- Critical Thinking
- Decision-Making
- Microsoft Office
- Communication Management
- Stress Management
Timeline
Emergency Roadside Dispatcher
Geico
08.2021 - 11.2023
Warehouse Process Assisant
Amazon
06.2018 - 12.2020
Bachelor of Science - Accounting And Business Management
Strayer University
High School Diploma -
Southwest High School
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