Brandi Dougherty
Waco,TX
Summary
Dynamic leader with proven expertise in effective leadership and customer service experience, honed at McDonald's and Dr. Shinder, Pdh. Excelled in enhancing operational efficiency and fostering team unity, achieving significant improvements in client satisfaction and loyalty. Skilled in decision-making and team management, adept at driving growth and productivity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Shift Manager
Mcdonalds
Whitney, TX
04.2021 - Current
- Evaluated performance, adjusted strategies, and maintained agile, sustainable operations.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Coordinated special events such as catering orders or fundraising initiatives, ensuring seamless execution from planning stages through completion.
- Ordered supplies and products when stock ran low.
- Established strong rapport with customers, garnering positive feedback on service quality and contributing to a loyal clientele base.
Psychological Trainee
Dr Shinder, Pdh
Waco, TX
09.2022 - 10.2024
- Supported clinical supervisors by providing thorough case presentations during team meetings, contributing valuable insights into complex cases.
- Conducted group therapy sessions, facilitating open communication and peer support among participants.
- Cultivated strong relationships with local schools, community organizations, and other referral sources to streamline client access to services.
- Facilitated family therapy sessions to improve communication patterns and foster healthier relationships among family members.
Customer Service Representative
Empereon Call Center
Waco, TX
06.2016 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Brazos High School
Waco, TXSkills
- Effective leadership
- Workplace safety
- Customer service experience
- Safe food handling
- Management experience
- Team management
- Scheduling experience
- Team building
- Delegation
- Natural leadership skills
- Decision-making
Certification
Manager safe serv
Timeline
Psychological Trainee
Dr Shinder, Pdh
09.2022 - 10.2024
Certified Shift Manager
Mcdonalds
04.2021 - Current
Customer Service Representative
Empereon Call Center
06.2016 - 10.2020
Brazos High School