Brandi Gatts

Key Achievements

• Promoted to Store Manager (2018)

Driven consistent growth, resulting in:

• +18% PLB (5 yr annual avg.)
• +17% Sales (5 yr annual avg.)
• +20% Net Revenue (5 yr annual avg.)
• Developed and mentored a high-performing team, resulting in zero turnover in the past 4 years.
• Ensured zero audit discrepancies by strengthening inventory control systems and staff accountability.
• Selected as a High-Potential (Hi-Po) Leader (2023)

Leadership & District-Level Contributions

• Mentoring new managers to strengthen the leadership team.
• Conducting instructor-led trainings (ILTs) for the district including firearm, jewelry and pawnbroker training.
• Assisting with district-wide hiring and onboarding processes.
• Completing quarterly SVGs, DM gun audits, and state compliance checks.
• Leading Store Manager meetings to facilitate knowledge sharing, provide training, and strengthen team collaboration
• Assisting in relocating a store from the District Manager perspective, ensuring smooth transition.
• Leading internal investigations at store level
• Coaching store managers on performance expectations, accountability when necessary
• Developing individual relationships with team members at all district locations to enhance engagement and retention.

Key Achievements

• Oversaw team of 25+ on daily basis
• Achieved consistent 75% retention annually
• Helped to spearhead company's "Dream Manager" program and traveled throughout district to promote.
• Served on company Safety Team, traveling across the district to conduct safety inspections and lead safety meetings at all locations.
• Participated in multiple Worker’s Compensation seminars, gaining expertise in safety protocols and risk management.
• Selected to be apart of CEO led leadership development program.
• Completed comprehensive company-led training in hiring and onboarding best practices.
• Assisted in the opening process of 4 new locations during career
• Expanded DD programs and local outreach efforts across store locations