Brandi Holden
Lehighton,PA
Summary
Detail-oriented professional with extensive experience in customer service and patient registration. Maintaining data entry accuracy, and delivering exceptional customer service. Strong understanding of health insurance policies, contributing to efficient front desk operations. Committed to leveraging skills for continuous improvement and exploring new opportunities.
Overview
21
21
years of professional experience
Work History
Registration Specialist
Lehigh Valley Health Network Carbon
Lehighton, PA
05.2023 - Current
- Welcome patients upon arrival
- Manage front desk responsibilities
- Collect and verify patient demographics and insurance for accuracy
- Scan insurance cards, scripts, and patient information into chart
- Call the insurance company to verify the patient's benefits
- Collect co-pays and pre-pays.
- Run patient estimates
- Manage incoming and outgoing calls
- Call patients to schedule evaluations
- Schedule patients for follow-up appointments.
- Prepare evaluation packets for the week.
- Complete the daily deposit reconciliation at the end of the shift
- Count petty cash
- Assist in the DCC, outpatient rehab, and ED.
- Epic System
Commercial Sales Representative
PenTeleData
Palmerton, PA
07.2009 - 05.2023
- Answered incoming phone calls and assisted customers
- Respond to incoming emails in a timely manner
- Developed strong relationships with customers to enhance customer satisfaction
- Resolved customer complaints in a timely manner
- Processed contracts for cable, dedicated, and web hosting services
- Billed cable, dedicated, and web hosting services
- Processed changes to new and existing services
- Contacted existing customers to verify account information
- Processed credit card payments
- Revised invoices
- Suspended and reactivated accounts
- Sent delinquent notices to customers
- Notified customers of abuse matters
- Set up web and DNS hosting.
- Registered and renewed domains
- Renewed SSL certificates
- Trained new employees
- Assisted sales representatives when needed
- AS400
- Salesforce
- BRM
Residential Customer Service Representative
PenTeleData
Palmerton, PA
04.2004 - 07.2009
- Answered incoming phone calls and assisted customers
- Respond to incoming emails in a timely manner
- Notified customers regarding abuse matters
- Processed changes to new and existing accounts
- Made courtesy calls
- Maintained accurate records of customer interactions and transactions
- Billing
- AS400
- Portal
File Clerk
PenTeleData
Palmerton, PA
04.2004 - 10.2004
- Filed customer account forms
- Performed data entry tasks related to filing activities
Education
Diploma - Medical Billing An Coding
Penn Foster College
Scottsdale, AZ01-2024
Diploma - Medical Administrative Assistant
Penn Foster College
Scottsdale, AZ07-2023
High School Diploma -
Palmerton Area High School
Palmerton, PA06-2006
Some College (No Degree) - General Studies
Lehigh Carbon Community College
Schnecksville, PASkills
- Customer service
- Patient registration
- Insurance verification
- Data entry
- Appointment scheduling
- Proficient typist
- Experience with Epic
- Multitasking and prioritization
Timeline
Registration Specialist
Lehigh Valley Health Network Carbon
05.2023 - Current
Commercial Sales Representative
PenTeleData
07.2009 - 05.2023
Residential Customer Service Representative
PenTeleData
04.2004 - 07.2009
File Clerk
PenTeleData
04.2004 - 10.2004
Diploma - Medical Billing An Coding
Penn Foster College
Diploma - Medical Administrative Assistant
Penn Foster College
High School Diploma -
Palmerton Area High School
Some College (No Degree) - General Studies
Lehigh Carbon Community College
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