Brandi LaLiberty
Monroeville,PA
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
12
12
years of professional experience
Work History
Store Manager
Levis Strauss & Co
07.2022 - Current
- Surpassed our sales incentive goal on the year as a whole bringing us to $1.6million with ending the previous year at $1million, with the year prior to that finishing at $600K.
- Obtained and surpassed sales incentive goals for 8/12 months on this prior year.
- Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests throughout the store, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervise creation of exciting merchandise displays to catch attention of store customers.
- Implement business strategies, increasing revenue and effectively targeting new markets.
- Cultivate and strengthen lasting client relationships using strong issue resolution and dynamic communication skills.
- Manage inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
Store Manager
The Buckle
03.2017 - 06.2022
- Supported human resources personnel in recruiting, onboarding, and training new team members in company policies, procedures, and service standards
- Met business and customer needs consistently, properly organizing schedules, inventory, and team assignments to handle expected demands
- Increased business 70% with improved marketing and promotional strategies diversified across multiple channels
- Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions or merit increases
- Increased my stores revenue by over $1.2 million at 11 months into our fiscal year
- Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement
- Finished the year-long management training program and went out to manage in 7 months
- Directly supervised up to 20 people at a time
- Trained in Microsoft Word, Microsoft Excel, Outlook, Schedule Making Software and Ultipro
- Used Performance Tracker daily, weekly and monthly to set sales goals and actions to help us excel in performance
- Daily Planner to plan out sales goals, actions, schedule summary, hour by hour and departments
- Exceeded sales goals for the last 11 months & received monthly bonuses for exceeding goals.
Sales Associate
The Buckle
12.2012 - 02.2014
- Helped customers navigate store, complete sales, and process returns
- Located hard-to-find items for customers, checking sister stores and other businesses to satisfy unique needs
- Developed customer base by connecting with over 20 customers per day
- Exceeded quotas frequently with continuous product pushes and attention to customer needs
- Sustained revenue by bringing in new customers and continuously connecting with established accounts.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Education
High School Diploma -
Northwest Vista College
San Antonio, TXSkills
- Team Development
- Loss Prevention
- Budget Administration
- Customer Service Management
- Supply Ordering
- Store Merchandising
- POS Systems
- Operations Management
- Retail Inventory Management
- Promotional Planning
- Talent Recruitment
- Personnel Development
Timeline
Store Manager
Levis Strauss & Co
07.2022 - Current
Store Manager
The Buckle
03.2017 - 06.2022
Sales Associate
The Buckle
12.2012 - 02.2014
High School Diploma -
Northwest Vista College
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