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Brandi Petersen-Zielke
Naples,FL
Work Preference
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
18
18
years of professional experience
Work History
Server
Rib City
Naples, Florida
07.2007 - 03.2025
- Provided excellent customer service in a fast-paced dining environment.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Delivered food orders promptly and courteously.
- Managed food and beverage orders efficiently and accurately.
- Collaborated with kitchen staff to ensure timely order delivery.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Maintained cleanliness and organization of dining area and tables.
- Assisted in training new servers on restaurant procedures.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Restocked service areas with necessary supplies during slower periods. with supplies during slow periods.
Server / Bartender (Seasonal Position)
Buzz's Lighthouse
Naples, Florida
12.2019 - 04.2021
- Provided excellent customer service in a fast-paced dining environment.
- Managed food and beverage orders efficiently and accurately.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Collaborated with kitchen staff to ensure timely order delivery.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Effectively multitasked within fast-paced environment.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
Education
Oakridge High School
El Dorado Hills, CASkills
- Order management
- Menu knowledge
- POS operation
- Customer service excellence
- Extremely high repeat customer base
- Multitasking
- Positive guest interactions
- Professional demeanor
- Memory retention
References
References available upon request.
Timeline
Server / Bartender (Seasonal Position)
Buzz's Lighthouse
12.2019 - 04.2021
Server
Rib City
07.2007 - 03.2025
Oakridge High School