Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brandi Wheeler

Cooper,TX

Summary

Dynamic 911 Dispatcher with proven crisis management and problem-solving skills. Expert in utilizing GPS technology for rapid response and maintaining composure under pressure. Successfully coordinated emergency services, ensuring timely assistance while providing empathetic support to distressed callers. Recognized for exceptional active listening and critical thinking in high-stress situations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

911 Dispatcher

HCEMS
11.2024 - Current
  • Operated emergency communication systems to receive and prioritize calls efficiently.
  • Provided timely and accurate information to responders during high-pressure situations.
  • Utilized GPS technology for rapid location identification of callers in distress.
  • Maintained detailed logs of incidents, ensuring clear documentation and follow-up actions.
  • Collaborated with law enforcement and emergency services to coordinate response efforts.
  • Handled multiple calls simultaneously while maintaining composure and focus on critical tasks.
  • Adapted quickly to changing circumstances, demonstrating flexibility in dynamic environments.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.

Caregiver

ROBERT SEAY
05.2014 - Current
  • Provided compassionate care to elderly clients, ensuring comfort and safety during daily activities.
  • Assisted clients with personal hygiene, grooming, meal preparation, and medication management.
  • Monitored client health status, reporting changes promptly to healthcare professionals and family members.
  • Developed individualized care plans in collaboration with families to meet specific needs and preferences.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.

Skip Tracer

COLLATERAL CONSULTANTS
09.2017 - 06.2024
  • Conducted comprehensive investigations to locate and recover delinquent accounts.
  • Collaborated with legal teams to facilitate successful asset recovery processes.
  • Utilized skip tracing software to identify and track individuals efficiently.
  • Developed strategies for improving recovery rates through targeted outreach efforts.
  • Located hard-to-find individuals by utilizing various databases and online resources.
  • Maintained detailed records of all skip trace activities, ensuring accuracy and accessibility for future reference.
  • Assisted in recovering company assets by swiftly locating debtors and their property.
  • Ensured strict adherence to state regulations and ethical guidelines throughout all phases of the skip tracing process.
  • Exercised discretion in handling sensitive information, maintaining confidentiality at all times during investigations.
  • Utilized advanced research skills to uncover hidden connections between subjects and other parties, furthering case progressions.
  • Demonstrated strong problem-solving abilities in resolving discrepancies and inconsistencies within collected data, ultimately leading to successful skip trace outcomes.

Education

GED -

GED
GED

High School Diploma -

PEERLESS CHRISTIAN ACADEMY
PEERLESS TX
08-2001

Skills

  • Works Well Under Pressure
  • Active listening
  • Critical thinking
  • Computer skills
  • Stress tolerance
  • Problem-solving
  • Data entry proficiency
  • Map reading skills
  • Crisis management

Certification

  • EMD - Emergency Medical Dispatch
  • FEMA 100,200,700,800
  • CPR
  • HAZWOPER
  • JURISPRUDENCE
  • EFD


Timeline

911 Dispatcher

HCEMS
11.2024 - Current

Skip Tracer

COLLATERAL CONSULTANTS
09.2017 - 06.2024

Caregiver

ROBERT SEAY
05.2014 - Current

GED -

GED

High School Diploma -

PEERLESS CHRISTIAN ACADEMY

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Brandi Wheeler