Brandon Boten
College Station,TX
Summary
Natural leader with proven record of exceeding goal targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.
Overview
4
4
years of professional experience
Work History
Sales Associate
QFA Enterprises
College Station, TX
10.2021 - Current
- Organized shelves and display cases to maintain store visual appeal, interest customers, and promote specific merchandise.
- Order, receive, and effectively process incoming inventory shipments into POS system.
- Utilized POS system to process sales, returns, phone orders, and apply discounts.
- Engaged with customers on a consultative sales approach to better understand customer needs and effectively build rapport.
- Interact with other businesses at local Chamber of Commerce events to improve outreach and encourage collaboration.
Server
54th Street Restaurant & Drafthouse
Mansfield, TX
11.2020 - 10.2021
- Worked regularly with POS system to accurately place orders, manage bills, and handle complimentary items.
- Replenished food items, paper products, and canned goods to keep pantry and refrigerator well-stocked during busy periods.
- Explained menu items and suggested appropriate options for food, drink, or allergy concerns.
- Carried out complete opening, closing, and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, walk-in, and regular business.
Crew Member
Cinemark 12 Mansfield And XD
Mansfield, TX
04.2017 - 08.2019
- Efficiently maintained the cleanliness of theater viewing areas, restrooms, and lobby to ensure guest satisfaction.
- Prepared products following restaurant, health, and safety standards and procedures.
- Accurately operated cash register to process box office, concession, and merchandise sales.
- Assisted managerial staff with reviewing and unloading weekly inventory shipments.
- Provided excellent customer service by greeting customers, answering phone calls, and meeting quality expectations.
Education
Associate of Arts - History
Blinn College
Bryan, TX05.2022
High School Diploma -
Mansfield High School
Mansfield, TX05.2019
Skills
- Sales Expertise
- Customer Service
- Teamwork and Collaboration
- Verbal and Written Communication
- Policy and Procedure Adherence
Timeline
Sales Associate
QFA Enterprises
10.2021 - Current
Server
54th Street Restaurant & Drafthouse
11.2020 - 10.2021
Crew Member
Cinemark 12 Mansfield And XD
04.2017 - 08.2019
Associate of Arts - History
Blinn College
High School Diploma -
Mansfield High School
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