Brandon Carmona-Diaz
Orlando,FL
Summary
Dynamic Sales and Customer Service Associate at Crocs Inx with a proven track record in problem-solving and customer engagement. Skilled in social media strategy and content development, I excel in creating compelling narratives that resonate with diverse audiences. Bilingual in English and Spanish, I thrive in fast-paced environments, delivering exceptional results.
Overview
1
1
year of professional experience
Work History
Sales and Customer Service Associate
Crocs Inx
Orlando, FL
08.2024 - Current
- Communication: Excellent active listening, clear verbal and written expression, and conflict resolution.
- Problem-Solving: Efficiently identifying issues and finding effective solutions.
- Empathy and patience: Understanding customer needs and remaining calm under pressure.
- Adaptability: Adjusting to diverse customer situations and changing procedures.
- Product/Service Knowledge: A deep understanding of the company's offerings.
- CRM Software Proficiency: Using systems to manage customer interactions.
- Time Management: Efficiently handling multiple customer inquiries.
Social Media Marketing Intern
Orange Technical College
Orlando, FL
06.2025 - 07.2025
- Content Creation and Curation: Crafting engaging posts, images, and videos, and finding relevant content to share.
- Social Media Management: Scheduling, posting, and interacting across platforms like Facebook, Instagram, and TikTok.
- Analytics and Reporting: Tracking performance metrics and understanding what the data means.
- Community Engagement: Directly interacting with followers and building online communities.
- Digital Marketing Basics: Learning how social media fits into broader marketing strategies.
- Time Management and Organization: Juggling tasks and meeting deadlines in a fast-paced environment.
- Communication and Creativity: Writing clear, concise copy, and brainstorming innovative ideas.
Education
High School Diploma -
Dr.Phillips High School
Orlando, FL05-2026
Skills
- Customer service
- Social media strategy
- Content development
- Time management
- Problem solving
- Community engagement
- Excellent communication
- Bilingual English/Spanish
Accomplishments
- Recognized in the top 10 at the DECA State Competition.
- Consistently recognized as Employee of the Month for over six consecutive months.
- GPA: 3.5 (Unweighted), 4.8 (Weighted)
- Varsity Football, Lacrosse, and Weightlifting (2 years)
- Member of: DECA, National Honor Society, National English Honor Society, National Spanish Honor Society, Financial Literacy Club
Timeline
Social Media Marketing Intern
Orange Technical College
06.2025 - 07.2025
Sales and Customer Service Associate
Crocs Inx
08.2024 - Current
High School Diploma -
Dr.Phillips High School
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