Brandon Coleman
Columbus,OH
Summary
Dynamic professional with a proven track record at Walmart, excelling in customer relations and online ordering systems. Skilled in leveraging critical thinking and organization skills to enhance operational efficiency and customer satisfaction. Demonstrated ability to handle complex challenges, leading to significant improvements in order fulfillment accuracy and process optimization.
Overview
7
7
years of professional experience
Work History
Curbside Shopper
Meijer
Dublin, OH
08.2023 - Current
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
Online Grocery Pickup
Walmart
Bethel, OH
09.2017 - 06.2022
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Loaded and unloaded orders at customer's homes or locations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Adhered to company policies regarding food safety, handling procedures, and sanitation guidelines throughout the entire online grocery operation.
- Demonstrated strong attention to detail while handling complex or special requests from customers, ensuring their needs were met effectively.
DSD Receiver
Walmart
Bethel, OH
09.2017 - 03.2021
- Maintained strong vendor relationships through professional communication and timely resolution of issues.
- Provided fast, friendly and accurate customer service to create positive shopping experience.
- Conducted CAO-related activities, stocking, and rotating cigarette cartons.
- Increased processing speed for incoming shipments by creating a streamlined system for opening packages, checking contents against invoices, and logging received items into the database.
- Achieved swift resolution of shipment discrepancies by promptly communicating concerns to vendors and following up until resolved.
- Actively collaborated with warehouse management to create and implement strategies for continuous improvement in the receiving process.
- Demonstrated adaptability when facing unexpected challenges or changes in shipment schedules while still meeting deadlines consistently throughout employment tenure as a DSD Receiver.
- Processed reclaims and returns to vendors and warehouse for credit.
- Tracked product for DSD vendors to verify invoices.
- Ensured proper storage of goods, maintaining a clean and well-organized warehouse environment.
- Protected company assets through accurate receipt and return of DSD product.
- Resolved vendor errors with receiving policies to eliminate excessive inventory.
- Performed routine equipment inspections, ensuring proper functionality and identifying potential maintenance needs to prevent operational downtime.
Education
High School Diploma - Mathematics And Computer Science
Whetstone High School
Columbus, OH06.2011
Skills
Customer Relations
Lift up to 100 pounds
Online ordering familiarity
Sales proficiency
Decision-Making
Data Entry
Problem-Solving
Self-Motivated
Critical Thinking
Organization and Time Management
Teamwork and Collaboration
Good Telephone Etiquette
Dependable and Responsible
Flexible and Adaptable
Timeline
Curbside Shopper
Meijer
08.2023 - Current
Online Grocery Pickup
Walmart
09.2017 - 06.2022
DSD Receiver
Walmart
09.2017 - 03.2021
High School Diploma - Mathematics And Computer Science
Whetstone High School