Brandon Cook
Fort Smith,AR
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Many years of experience working on track projects, issues and inspecting track. Management skills from both the railroad and U.S Army training and experience. Graduate from several U.S. Army schools. Completed the Union Pacific Field Management Training Program as well as the Business Excellence course in Omaha, NE. Over five successful years as a Manager of Track Maintenance and over six years as a Track Inspector, Track Inspector trainer and Track Foreman.
Looking for a company to complete my railroad career with. Looking to better my family as well as the company I go to work for.
Overview
15
15
years of professional experience
Work History
Regional Account Manager
Grace Railroad Contractors
Pine Bluff, AR
10.2021 - 12.2023
- Delivered positive reinforcement and constructive criticism for employee work efforts.
- Established and enforced clear safety policies to protect workers from injury.
- Adhered to all federal safety regulations when performing duties.
- Identified potential hazards associated with railroad construction sites.
- Communicated effectively with customers about project status updates.
- Monitored crew performance to ensure compliance with safety regulations and procedures.
- Prepared and planned worksites to help jobs run smoothly.
- Supervised the loading and unloading of materials at job sites.
- Planned work schedules based on available resources, weather conditions and customer requirements.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
- Maintained records of work performed by crews on daily basis.
- Provided guidance to workers regarding proper techniques for repairs and maintenance activities.
- Maintained optimal supply levels to meet expected demands without overreaching budget targets.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Manager Track Maintenance
Union Pacific
Muskogee, OK
08.2016 - 09.2021
- Developed on-point solutions and expedited resolutions for customers' problems and complaints.
- Liaised with assigned accounts to review business operations and track progress toward objectives.
- Conducted cost-benefit and needs analyses of current and potential customers to match services.
- Coordinated successful account management efforts with front-line team members.
- Resolved customer complaints regarding product quality, delivery timelines, or service issues.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conducted weekly meetings with account representatives to review performance, address issues, and develop strategies for improvement.
- Recruited, hired and trained new hires to optimize profitability.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Achieved cost-savings by developing functional solutions to problems.
Track Inspector/Foreman
Union Pacific
Gurdon, AR
08.2008 - 08.2016
- Monitored rail traffic flow in order to identify potential problems before they occur.
- Communicated with state and local officials to acquire details of traffic infractions, accidents and vehicle safety hazards.
- Provided technical advice on track design specifications when requested by clients.
- Tested new materials used in track construction prior to installation in order to verify their quality.
- Measured rail profile using sophisticated surveying tools in order to assess its suitability for use by trains.
- Investigated reports of track instability or subsidence, determining the cause and taking remedial action where necessary.
- Identified areas of poor performance on existing tracks and recommended corrective action plans accordingly.
- Carried out visual inspections of ballast conditions at regular intervals to check for deterioration or movement.
- Inspected drainage systems around track beds to ensure that water levels remain within safe limits.
- Conducted regular inspections of railway infrastructure including bridges, tunnels and embankments.
- Ensured that all safety procedures were followed when inspecting tracks and other related infrastructure.
- Inspected track components and structures to identify defects, ensuring safety standards are met.
- Worked collaboratively with colleagues from other departments in order to resolve complex issues relating to tracks.
- Assessed track geometry using specialist survey equipment to ensure compliance with regulations.
- Performed routine maintenance checks on tracks, such as replacing worn or damaged parts.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked with cross-functional teams to achieve goals.
Education
NCO Professional Leadership Development
Professional Leadership Development Course
U.S. Army07-1995
Some College (No Degree) - Field Management Training Program
Union Pacific Railroad
Omaha, NESome College (No Degree) - Business
Austin Peay State University
Clarksville, TNSome College (No Degree) - Certificate of Business Excellence
University of Nebraska At Omaha
Omaha, NESkills
- Customer Relationship Development
- Delivery Coordination
- Account Servicing
- Revenue Growth
- Contract Management
- Team Member Motivation
- Contract Negotiation
- Supervision and Leadership
- Microsoft Office
- Analytical Thinking
- PPE Use
- Attention to Detail
- Maintenance & Repair
- Organization and Time Management
- Safety Management
- Radio Communication
- Regulations Enforcement
- Geographical Knowledge
- Emergency Response Coordination
- Crew Leadership
- Crisis Management
- MS Office
Hobbies
- Motorcycle Riding
- Hunting, Fishing
- Spending time with my wonderful wife and our five children
References
References available upon request.
Timeline
Regional Account Manager
Grace Railroad Contractors
10.2021 - 12.2023
Manager Track Maintenance
Union Pacific
08.2016 - 09.2021
Track Inspector/Foreman
Union Pacific
08.2008 - 08.2016
NCO Professional Leadership Development
Professional Leadership Development Course
Some College (No Degree) - Field Management Training Program
Union Pacific Railroad
Some College (No Degree) - Business
Austin Peay State University
Some College (No Degree) - Certificate of Business Excellence
University of Nebraska At Omaha
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