Brandon Francis
Landry's (Chart House)
Palm Bay,FL
7
years of professional experience
Results-driven professional specializing in guest relations and event coordination. Excels in high-pressure environments, fostering lasting relationships with guests and ensuring exceptional service. Leads banquet operations through effective communication and collaboration, addressing urgent needs with professionalism.
Work History
Server
4 Years 10 Months- Delivered exceptional customer service in a fast-paced dining environment.
- Managed table turnover efficiently to optimize guest seating and reduce wait times.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Trained new servers on menu items, service standards, and POS systems.
- Assisted in resolving customer complaints promptly to enhance satisfaction levels.
- Implemented upselling techniques that increased overall sales performance during shifts.
- Sell guests on joining LSC, the frequent dinning program for Landry's restaurants.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Head Server for Banquets, dealing with Special Occasions, Pharmaceutical Dinners, and Corporate Gatherings directly.
Food Expeditor
8 Months- Coordinated timely food delivery to ensure optimal guest satisfaction and dining experience.
- Collaborated with kitchen staff to maintain efficient workflow during peak service hours.
- Monitored presentation quality of dishes before serving, adhering to restaurant standards.
- Assisted in training new expeditors on menu items, plating techniques, and service protocols.
- Resolved guest inquiries regarding menu items promptly, contributing to overall customer satisfaction.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
- Reduced wait times for customers, prioritizing and organizing food orders according to table numbers.
- Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
Food Runner
1 Year 4 Months- Delivered food orders to tables efficiently and accurately.
- Collaborated with kitchen staff to ensure timely service during peak hours.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Assisted in maintaining cleanliness and organization of dining areas.
- Kept track of table positions and specific seat positions to ensure correct food delivery
- Greeted guest while presenting their food selection and dealing with direct feedback.
Head Busser
10 Months- Supervised busser team to ensure efficient table turnover and cleanliness standards.
- Trained new staff on proper cleaning procedures and customer service protocols.
- Enhanced guest experience by maintaining a welcoming and organized dining environment.
- Boosted overall restaurant atmosphere with a friendly demeanor creating repeat customers.
- Displayed adaptability in accommodating special requests from guests, ensuring a memorable and satisfying dining experience.
- Monitored compliance with health regulations, ensuring safety and sanitation standards were met.
- Implemented inventory management practices for cleaning supplies, reducing waste.
Education
No Degree
High School Diploma
Skills
High-volume dining
POS operations
Food safety practices
High-volume service
Exceptional customer service
Sales strategies
Menu knowledge
Conflict management
Cash handling
Safe food handling
Professional demeanor
Professional appearance
Timeline
Server
Landry's (Chart House)
10.2021 - CurrentRead More
Food Expeditor
Landry's (Chart House)
01.2021 - 09.2021Read More
Food Runner
Landry's (Chart House)
05.2020 - 09.2021Read More
Head Busser
Landry's (Chart House)
08.2019 - 06.2020Read More
Palm Bay Magnet High School
High School Diploma
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Eastern Florida State College
No Degree
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