Brandon Imholt
Edmond
Summary
Dynamic Key Manager with a proven track record at Outback Steakhouse, enhancing customer satisfaction through effective operations management and team collaboration. Skilled in inventory management and fostering a high-performance culture, I implemented training programs that significantly improved service delivery and operational efficiency. Committed to excellence and reliability in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Key Manager
Outback Steakhouse
New Orleans And Oklahoma City
11.2021 - Current
- Oversaw daily operations, ensuring adherence to quality standards and efficient service delivery.
- Implemented training programs for staff, enhancing team performance and customer satisfaction.
- Developed and maintained inventory management practices to optimize stock levels and reduce waste.
- Analyzed customer feedback to identify areas for service improvement and implemented corrective actions.
- Led team meetings to communicate goals, expectations, and foster a collaborative work environment.
- Enhanced operational workflows by introducing best practices that increased overall productivity and service speed.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
Waiter's Assistant
English Turn Golf and Country Club
New Orleans, LA
02.2019 - 05.2020
- Assisted servers in delivering food and beverages to ensure timely service.
- Maintained cleanliness and organization of dining areas for optimal guest experience.
- Supported inventory management by restocking supplies during peak hours.
- Collaborated with kitchen staff to streamline order fulfillment processes.
- Adapted quickly to changing environments, maintaining efficiency during busy periods.
- Provided exceptional service during high-volume shifts, maintaining professional demeanor under pressure.
- Aided in inventory management by monitoring stock levels and alerting supervisors of any shortages or discrepancies.
- Assisted in training new Waiter''s Assistants, sharing knowledge of best practices and restaurant procedures.
Shift Leader
Smoothie King
New Orleans, LA
11.2017 - 01.2019
- Supervised daily operations to ensure high-quality service and product consistency.
- Trained and mentored staff on smoothie preparation and customer service techniques.
- Maintained inventory levels, placing orders as necessary to prevent shortages.
- Implemented operational improvements to enhance workflow efficiency during peak hours.
- Ensured adherence to health and safety regulations across all operational activities.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
High School Diploma -
Thomas Jefferson High School
Gretna, LASkills
- Customer service
- Store organization
- Operations management
- Inventory management
- Teamwork and collaboration
- Attention to detail
- Reliability
- Customer satisfaction
Timeline
Key Manager
Outback Steakhouse
11.2021 - Current
Waiter's Assistant
English Turn Golf and Country Club
02.2019 - 05.2020
Shift Leader
Smoothie King
11.2017 - 01.2019
High School Diploma -
Thomas Jefferson High School