Brandon Lloyd
Brainerd,MN
Summary
Experienced Beverage Manager successful at overseeing high-volume, $2 Million Beverage dollar Beverage sales, Versed in planning daily operations. Skilled at successfully overseeing staffing and inventory management.
Overview
18
18
years of professional experience
Work History
General Manager
AmericInn Hotel & Suites
Brainerd, MN
04.2021 - Current
- Produced sales and productivity reports.
- Trained new employees to perform duties.
- Preserved excellent levels of internal and external customer service.
- Monitored stock levels and placed orders when necessary to maintain adequate supplies.
- Attracted, recruited, and trained new employees.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Checked with guests to get feedback and resolve issues,
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Analyzed financial reports regularly to determine profitability.
Restaurant Supervisor
Madden's on Gull Lake
07.2020 - 12.2020
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Established good customer relations and excellent service to build and retain loyal customers.
Server and Bartender
Madden's on Gull Lake
11.2019 - 07.2020
- Informed customers of daily specials and signature menu items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided excellent customer service to ensure satisfaction.
- Trained new employees to perform duties.
Server and Bartender
Pelican Bay foundation ( Naples Florida )
10.2018 - 05.2019
Server and Bartender
Madden's on Gull Lake
05.2018 - 10.2018
Food Runner & Expeditor
Boca West Country Club
10.2017 - 05.2018
- Running food to table and serving.
Server & Bartender
Maddens on Gull Lake
05.2017 - 10.2017
- Serving food to restaurant patrons.
Food Runner
Boca West Country Club
10.2016 - 05.2017
- Running food to table and serving food.
Sales Assistant
Tiletoria Cape Town
03.2016 - 09.2016
- Selling tiles and sanitaryware
- Promote products and up sell
Assistant Manager / Warehouse Manger and Sales
CTM Montague Gardens
09.2013 - 06.2015
- Budgets
- Stock ordering and control
- Staff management
- Stock cost control
- Stock takes
- Customer liaising
- Regional meetings
- Sales
- Customer complaints
Sales Consultant
CTM Montague Gardens & CTM Northgate
08.2011 - 04.2013
- Sales
- Ordering stock
- Capturing stock
- Stock take
- Cash up
- Cashiering
Tony's Liquors
01.2006 - 01.2011
- Delivering stock to clubs
- Placing and taking liquor orders
- Stock take
- Assisting customers
- Cashiering
- Bartender for events
Foreman
sanitarywareTiletoriaReytech Construction PTY
07.2015
- Ordering stock
- Stock control
- Going to sights to measure and quote
- Managing sights
- Doing plumbing and tiling
Sales Consultant
Tile Africa
04.2013
- Sales
- Pricing
- Ordering stock
- Stock control
Education
Milnerton High School
Skills
- Sales
- Customer Engagement
- Customer Service Background
- Cost Control
- Health and Safety Standards
- Supplier Negotiations
- Supply Ordering
- Beverage Preparation
- Knowledge of Sanitation Guidelines
- Records Management
- Customer Service Experience
- Budget Prep
- Inventory Management
- Operations Oversight
- Wine Knowledge
- Customer Complaint Resolution
- Menu Development
- PC Proficient
References
References available upon request.
Timeline
General Manager
AmericInn Hotel & Suites
04.2021 - Current
Restaurant Supervisor
Madden's on Gull Lake
07.2020 - 12.2020
Server and Bartender
Madden's on Gull Lake
11.2019 - 07.2020
Server and Bartender
Pelican Bay foundation ( Naples Florida )
10.2018 - 05.2019
Server and Bartender
Madden's on Gull Lake
05.2018 - 10.2018
Food Runner & Expeditor
Boca West Country Club
10.2017 - 05.2018
Server & Bartender
Maddens on Gull Lake
05.2017 - 10.2017
Food Runner
Boca West Country Club
10.2016 - 05.2017
Sales Assistant
Tiletoria Cape Town
03.2016 - 09.2016
Foreman
sanitarywareTiletoriaReytech Construction PTY
07.2015
Assistant Manager / Warehouse Manger and Sales
CTM Montague Gardens
09.2013 - 06.2015
Sales Consultant
Tile Africa
04.2013
Sales Consultant
CTM Montague Gardens & CTM Northgate
08.2011 - 04.2013
Tony's Liquors
01.2006 - 01.2011
Milnerton High School