LaKeisha Smith
Hammond,IN
Summary
Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.
Overview
17
17
years of professional experience
Work History
District Manager
DD's Discount
Chicago, IL
01.2018 - 06.2024
- I was responsible for opening 20 of the 21 dd's discounts stores in the Chicago area over the past 6 years.
- I've hired, trained, and developed leaders from entry level retail associate to entry level supervisor, and also developed and promoted a second DM in the Market to help continue dd's rapid growth.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Worked with direct reports to develop and implement action plans, improving operating results.
Store Manager
Ross Stores
Cicero, IL
10.2014 - 12.2017
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
Assistant Store Manager
Ross Stores
Chicago, IL
03.2014 - 10.2014
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Executive Team Leader - Assets Protection
Target
Chicago, Ill
02.2007 - 02.2014
- During this time I started as an associate, promoted to Investigations Team Leader, and Asset protection Team Leader
- Maintained security standards in compliance with company policies and local laws.
- Monitored CCTV systems for potential threats or suspicious activities.
- Investigated incidents of theft or fraud, documenting findings and taking corrective action when necessary.
- Collaborated with Store Management to ensure safety of customers and staff.
- Analyzed daily reports for trends in theft or other suspicious activity.
- Interacted professionally with customers who had questions about store operations or safety concerns.
Education
Bachelor of Science - Criminal Justice
Purdue University Calumet
Hammond, IN12-2010
Skills
- Business Development
- Projections Development
- Profitability Optimization
- Revenue Generation
- Leadership Development
- Staff Recruiting
- Business Administration
- Team Leadership
- Team Development
Accomplishments
- 2015 Store Manager of The Year
- 2021 District Manager Award for Dealing with Adversity
- 2022 May Inventory- Most Improved
Timeline
District Manager
DD's Discount
01.2018 - 06.2024
Store Manager
Ross Stores
10.2014 - 12.2017
Assistant Store Manager
Ross Stores
03.2014 - 10.2014
Executive Team Leader - Assets Protection
Target
02.2007 - 02.2014
Bachelor of Science - Criminal Justice
Purdue University Calumet