Brandy Lavoie
Bartender
Missoula,MT
Summary
Dynamic Bar Manager with a proven track record at Gray Wolf Casino, enhancing customer satisfaction and boosting sales through innovative promotions and exceptional service. Expert in mixology and staff training, achieving a 75% improvement in onboarding efficiency. Excels in team leadership and customer relationship building, ensuring memorable guest experiences. Reliable individual proudly offering 28 years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff.28
Overview
28
28
years of professional experience
Work History
Bar Manager
Gray Wolf Casino
07.2019 - Current
- Closed out cash register and prepared cashier report at close of business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 75% improvement over prior onboarding process.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Analyzed sales data to identify trends, adjusting menu offerings accordingly.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
Dance Supervisor/Bartender/Server
Fred's Lounge
06.2017 - 01.2019
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Elevated customer satisfaction by promptly addressing any concerns or special requests.
- Maintained clean and organized bar area.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Prevented loss by monitoring guest alcohol consumption, following responsible service guidelines.
Bartender
Jokers Wild Casino
01.2013 - 05.2017
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Bachelor of Science - Microbiology
The University of Montana
Missoula, MT05-1998
Skills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Responsible Alcohol Service
- Bar Management
- Staff Scheduling
- Inventory Management
- Customer Relationship Building
- Outgoing Personality
- Inventory Control
- Supply Ordering
- Shift Scheduling
- Mixology expertise
Timeline
Bar Manager
Gray Wolf Casino
07.2019 - Current
Dance Supervisor/Bartender/Server
Fred's Lounge
06.2017 - 01.2019
Bartender
Jokers Wild Casino
01.2013 - 05.2017
Bachelor of Science - Microbiology
The University of Montana
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