Brandy Lemonds
Spring,TX
Summary
Diligent Desired Service coordinator with proven background in coordinating and managing service operations. Successfully streamlined workflows resulting in increased efficiency and enhanced customer satisfaction. Demonstrated ability in team collaboration and problem-solving.
Overview
8
8
years of professional experience
Work History
Service Coordinator
The Chill Brothers
03.2024 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Assessed customer needs and developed solutions to meet needs.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Coordinated and monitored service activities to confirm work met all requirements.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Coordinated with external vendors to ensure timely availability of necessary parts, preventing delays in service completion.
- Addressed and resolved service-related issues, restoring client confidence and preventing potential loss of business.
- Improved service delivery timelines by monitoring performance and adjusting workflows accordingly.
Customer Service Representative
Morrow Mechanical
06.2022 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Executive Assistant to the Manager
Keynote Staffing
08.2019 - 09.2020
- Supported executives with project support, data analysis, and administrative tasks.
- Managed ad hoc projects by developing project schedules, allocating resources, and coordinating team efforts.
- Drafted and proofread correspondence and reports for professionally issued communications.
- Performed word processing and created spreadsheets for data analysis.
Customer Service Specialist
Keynote Staffing
02.2018 - 08.2019
- Managed inbound and outbound calls to respond to inquiries and resolve concerns.
- Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.
- Assisted members by coordinating responses involving multiple departments and personnel.
- Implemented best practices in fostering exceptional customer care support and satisfying customers.
- Communicated with clients over various platforms such as phone, email, web portal and chat.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Utilized organization's computer system to look up and record information concerning member accounts.
- Validated data and resolved problems related to system-generated information.
- Trained new associates on store programs and policies.
- Answered incoming calls and assisted customers with questions.
- Responded to questions and followed up on customer interactions.
- Consistently met identified team and client performance metrics, goals, and deadlines.
- Answered calls or emails from customers and assisted with special requests or resolving complaints.
- Recognized and solicited new business leads.
- Responded to concerns or complaints of members by taking prompt action, investigating and resolving wide range of issues.
- Coordinated with team members to reach sales targets by supporting complete sales cycle.
- Provided expert service by communicating information to customers and following up on promises.
- Acted as company ambassador, professionally delivering high level of service and high-quality support to every customer.
- Conducted follow-up calls at customer locations.
- Trained and developed new team members on customer service initiatives and operational procedures.
- Prepared order sheets and sent out invoices and statements for payments due.
Education
High School Diploma -
C. E. King High School
Houston, TX06.2014
Skills
- Administrative support
- Answer multi-line phone
- Business correspondence
- Screening incoming calls
- Customer service
- Problem resolution
- QuickBooks
- Phone etiquette
- Personal Assistant Experience
- Live Chat
- Proofreading
- Microsoft Outlook
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Service Coordinator
The Chill Brothers
03.2024 - Current
Customer Service Representative
Morrow Mechanical
06.2022 - 03.2024
Executive Assistant to the Manager
Keynote Staffing
08.2019 - 09.2020
Customer Service Specialist
Keynote Staffing
02.2018 - 08.2019
High School Diploma -
C. E. King High School