Brandy Macklin
Louisburg,NC
Overview
10
10
years of professional experience
Work History
Customer Experience Specialist
Crash Champions
05.2025 - Current
- Deliver exceptional customer support by assisting clients with repair updates, insurance coordination, and scheduling inquiries.
- Serve as a key communication liaison between customers, technicians, and insurance representatives to ensure seamless service experiences.
- Resolve customer concerns professionally while maintaining high service standards and customer satisfaction.
Customer Success Specialist
1800 Contacts
05.2024 - 05.2025
- Resolved customer concerns efficiently while maintaining positive long-term customer relationships.
- Proactively addressed customer needs and escalations to improve service delivery and overall satisfaction.
- Collaborated with internal teams to resolve complex account and service-related issues.
Technical Customer Service Representative
Founderver
04.2023 - 05.2024
- Provided technical support for website functionality, account management, and customer profile issues.
- Performed payroll reconciliation and accrual adjustments to maintain accurate financial records.
- Delivered timely issue resolution while maintaining exceptional customer service standards.
Guest Care Associate
Shyftoff
12.2022 - 04.2023
- Handled customer inquiries regarding reservations, billing, account management, and product support.
- Coordinated scheduling and reservations while supporting account managers and sales teams.
- Educated clients on lease agreements and rental policies while maintaining accurate documentation.
Customer Care Associate
Teletech
01.2020 - 12.2022
- Supported Intuit TurboTax customers through phone, chat, video, and screen-sharing support channels.
- Resolved tax software issues and documented customer interactions accurately within internal systems.
- Maintained strong customer satisfaction through efficient troubleshooting and communication.
Registration Analyst
Global Knowledge
12.2017 - 08.2019
- Recovered $3.5 million in unpaid orders within six months through the successful No Payment Method initiative.
- Processed student registrations, purchase orders, and voucher payments with accuracy and compliance.
- Worked across Salesforce, Oracle, and Sales Logix systems to resolve payment discrepancies.
Patient Services Liaison
Biologics
01.2017 - 12.2017
- Verified insurance information and coordinated prescription investigations to support patient care.
- Maintained HIPAA compliance and managed accurate patient approval records.
- Communicated effectively with patients, families, and healthcare providers.
Timeline
Customer Experience Specialist
Crash Champions
05.2025 - Current
Customer Success Specialist
1800 Contacts
05.2024 - 05.2025
Technical Customer Service Representative
Founderver
04.2023 - 05.2024
Guest Care Associate
Shyftoff
12.2022 - 04.2023
Customer Care Associate
Teletech
01.2020 - 12.2022
Registration Analyst
Global Knowledge
12.2017 - 08.2019
Patient Services Liaison
Biologics
01.2017 - 12.2017