Brandyn Versteegden
Saint Clair Shores,MI
Summary
Experienced Assistant Store Manager offering proven history of success in retail store management. Dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Well-versed in all areas of operations, specialty, and merchandising. This includes promotional planning, financial administration and inventory management. Organized and analytical problem-solver skilled in resolving challenges to meet business and customer demands. Born leader and analytical problem-solver with proven team building and management success.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Home Depot
Harper Woods, MI
08.2014 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Trained team members in successful strategies to meet operational and sales targets.
- Responded to customer concerns, working with leadership to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Department Supervisor
Home Depot
Harper Woods, MI
07.2011 - 08.2014
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Managed team of 30 employees, delegated tasks and held each employee accountable for completing assignments.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Assigned tasks and established work schedules to staff to cover operational needs.
Sales Associate
Home Depot
Macomb, MI
2009.04 - 2012.07
- Helped customers complete purchases, locate items and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Increased sales and customer satisfaction through personalized servicing.
Education
No Degree - Business Management
Rochester College
Rochester, MINo Degree - Business Management
Macomb Community College
Warren, MIHigh School Diploma -
Henry Ford Ii High School
Sterling Heights, MI05.2007
Skills
- Management Training
- Coaching and Mentoring
- Performance Monitoring and Evaluation
- Business Leadership
- Financial Statement Review
- Retail Operations
- Customer Service
- Attention to Detail
- P&L Administration
- Leadership
- Strategic Merchandising
- Time Management
Accomplishments
Completed and Graduated DS HDU
Completed and Graduated DS EDP
Completed and Graduated ASM HDU
Completed and Graduated ASM EDP
Completed and Passed Store Manager RMA
ASM of the Month 5+ Times
District Mentor for Development
Timeline
Assistant Store Manager
Home Depot
08.2014 - Current
Department Supervisor
Home Depot
07.2011 - 08.2014
Sales Associate
Home Depot
2009.04 - 2012.07
No Degree - Business Management
Rochester College
No Degree - Business Management
Macomb Community College
High School Diploma -
Henry Ford Ii High School
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