Brayden Ferguson
Boone,North Carolina
Summary
A proven leader and effective communicator, adept in customer engagement and crew leadership, honed at ComeBack Shack. Excelled in driving customer satisfaction and maintaining rigorous health code compliance. Streamlined operations and mentored team members, significantly enhancing efficiency and workplace accountability. Demonstrates a keen ability for problem-solving and time management, ensuring operational excellence.
Overview
3
3
years of professional experience
Work History
Crew Member
ComeBack Shack
02.2023 - Current
- Assisted around 20 team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Cleaned and maintained 8 areas around the restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Operated cash register to ring up final bill and process various forms of payment.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Stocked shelves to organize aisles in assigned department.
- Worked front counter, drive-thru and other areas.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Accurately operated cash register to process customer payments.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Prepared food items according to recipe to drive quality and consistency.
- Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow periods.
- Operated grills, fryers and ovens to cook food items.
Assistant Manager
Cold Stone Creamery
05.2021 - 08.2023
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored around 15 team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Crew Member
Appalachian State University Food Services
08.2021 - 01.2022
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Monitored dining room inventory and replenished as necessary.
Education
Bachelor of Arts - Music Therapy
Appalachian State University
Boone, NC05.2025
High School Diploma -
New Hanover High School
Wilmington, NC06.2020
Skills
- Customer Service
- Food Preparation
- Customer Engagement
- Drive-Thru Operations
- Safe Food Handling
- Menu Memorization
- Order Management
- Health Code Compliance
- Time Management
- Problem-Solving
- Crew Leadership
- Clear Communication
Timeline
Crew Member
ComeBack Shack
02.2023 - Current
Crew Member
Appalachian State University Food Services
08.2021 - 01.2022
Assistant Manager
Cold Stone Creamery
05.2021 - 08.2023
Bachelor of Arts - Music Therapy
Appalachian State University
High School Diploma -
New Hanover High School
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