Brea Smith
Southfield,MI
Summary
Experienced waitress specializing in ethnic cuisine, delivering exceptional dining experiences. Proficient in POS systems and table-side service, with expertise in food and beverage pairings. Recognized for efficiency and accuracy in high-volume settings, consistently enhancing customer satisfaction. Skilled in upselling and maintaining cleanliness, contributing to overall restaurant success.
Overview
5
5
years of professional experience
Work History
Server
District 78
Detroit, Michigan
07.2024 - Current
- Trained new waitstaff on menu knowledge and customer service techniques.
- Demonstrated proper food handling and sanitation practices to team members.
- Provided ongoing feedback to staff to improve service delivery and efficiency.
- Resolved customer complaints promptly to enhance satisfaction and loyalty experience.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Waitress
Views Bar & Grill
03.2021 - 07.2024
- Training new waitstaff on proper food handling, customer service and safety procedures.
- Follows health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Collaborate with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Keeps server areas clean and stocked to increase efficiency while working tables.
- Maintains thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Monitored inventory levels and communicated needs to management effectively.
Bottle Girl
Stauim Night Club
08.2021 - 12.2022
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Tip Certified
State Of Michigan 03-2024
Skills
- High-volume dining
- Inventory management
- Menu knowledge
- Attention to detail
- POS operation
- Effective customer upselling
Timeline
Server
District 78
07.2024 - Current
Bottle Girl
Stauim Night Club
08.2021 - 12.2022
Waitress
Views Bar & Grill
03.2021 - 07.2024
Tip Certified
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