Breana Barnhill
Fredericksburg,VA
Summary
Customer-focused Leasing Consultant with experience in sales, lead management, resident relations, and office administration. Proven ability to manage high lead volumes, exceed engagement metrics, and build lasting client relationships. Skilled in CRM systems, Microsoft Office, conflict resolution, and delivering exceptional customer service in fast-paced environments.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Leasing Consultant
ZRS Management
Fredericksburg, Virginia
01.2026 - Current
- Coordinated with maintenance and management to enhance resident satisfaction
- Managed resident communications and administrative paperwork, ensuring accuracy and timeliness
- Responded to prospective resident inquiries through phone, email, and CRM platforms
- Designed marketing materials and assisted with advertising campaigns to strengthen brand visibility, support occupancy goals, and engage prospective residents
- Resolved resident concerns professionally, fostering positive relationships and community trust
Assistant Manager
Dunkin' Donuts
Ashland, Virginia
02.2025 - 01.2026
- Promoted from team member to management position within 4 months of employment
- Supervised daily operations, optimizing shift schedules and duty assignments to enhance workflow
- Collaborated with management to develop strategic plans that aligned with business goals and objectives
- Maintained accurate sales transaction records using point-of-sale systems, ensuring financial integrity.
- Ensured compliance with safety regulations and company policies
- Developed positive relationships with customers through friendly interactions
Server/host
Uno Pizzeria & Grill
Alexandria, US
11.2023 - 09.2024
- Developed long-lasting relationships with regular customers to enhance loyalty.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Managed incoming calls on a multi-line phone system to assist customers effectively. on a multi-line phone system
- Prioritized multiple tasks in a fast-paced environment and stayed calm and composed.
- Trained new staff in multiple positions to ensure adherence to procedures.
Away for Schooling
University
09.2021 - 10.2023
Server
Silver Diner
, US
05.2021 - 09.2021
- Interacted with customers in a friendly and professional manner, fostering positive relationships and repeat business.
- Memorized frequent customer preferences to build relationships and loyalty.
- Recommended additional items to customers, enhancing dining experience and contributing to increased sales.
- Collaborated with kitchen staff during busy periods to ensure timely service and customer satisfaction.
- Processed payments and completed register transactions accurately.
Education
Associate of Science - Business Administration
Northern Virginia Community College
USHigh School Diploma -
West Springfield High School
Springfield, VASkills
- Leasing
- Property Management Software
- CRM Software
- Digital Marketing
- Sales reporting
- Closing techniques
- Fair Housing Knowledge
- Customer service
- Conflict Resolution
- Relationship Building
- Time Management
- Staff Onboarding
- Microsoft Office
- Data Entry
- Reporting and documenting
- Inventory management
Certification
- Fair Housing Certified
Timeline
Leasing Consultant
ZRS Management
01.2026 - Current
Assistant Manager
Dunkin' Donuts
02.2025 - 01.2026
Server/host
Uno Pizzeria & Grill
11.2023 - 09.2024
Away for Schooling
University
09.2021 - 10.2023
Server
Silver Diner
05.2021 - 09.2021
Associate of Science - Business Administration
Northern Virginia Community College
High School Diploma -
West Springfield High School