Breana Flores
Colorado Springs,CO
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices such as scheduling, social media marketing and creating a healthy environment for both staff and customers. Skilled in working under pressure and adapting to new situations and challenges to best enhance the company.
Overview
10
10
years of professional experience
Work History
Manager and Bartender
3 Hundred Days Distilling
06.2020 - 10.2023
- Mentored and trained staff members to ensure exceptional customer service standards.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Manager
Salsa Brava Fresh Mexican Grill/ Urban Egg Eatery
03.2014 - 09.2019
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
Education
High School Diploma -
Pine Creek High School
Colorado Springs, CO05.2013
Skills
- Marketing
- Staff Development
- Brand Management
- Staff Management
Accomplishments
- Registered Behavior Technician
Timeline
Manager and Bartender
3 Hundred Days Distilling
06.2020 - 10.2023
Manager
Salsa Brava Fresh Mexican Grill/ Urban Egg Eatery
03.2014 - 09.2019
High School Diploma -
Pine Creek High School
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