Breanna Blaylock
Fort Worth,TX
Summary
A motivated professional with a strong track record in customer satisfaction and computer proficiency, developed through experience at Health and Human Services and the customer service sector. Recognized for delivering effective product and service solutions while maintaining adaptability and confidentiality. Achieved notable improvements in client service efficiency by leveraging administrative expertise to meet diverse customer needs.
Overview
7
7
years of professional experience
Work History
CLERK
Health and Human Services
Fort Worth, USA
11.2023 - 06.2024
- Assist clients with filing and checking the status of applications
- Responsible for answering phone calls, faxing documents, writing emails
- Assisted customers with inquiries and complaints in a professional manner.
- Verified accuracy of all paperwork prior to submission for processing.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
CUSTOMER SERVICE REPRESENTATIVE
Dermstore
Fort Worth, USA
01.2019 - 01.2022
- Answering calls for customers wanting to place orders for skincare and makeup products
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
CUSTOMER SERVICE REPRESENTATIVE
Dialog Direct
Fort Worth, USA
01.2017 - 01.2018
- Verifying insurance coverage
- Answered incoming calls from Medicare beneficiaries, providing them with information regarding their benefits.
- Processed enrollments for new Medicare members according to established procedures and guidelines.
Education
DIPLOMA -
Trimble Technical
Fort Worth06.2017
Skills
- Customer satisfaction
- Computer proficiency
- Mail processing
- Confidentiality
- Administrative tasks
- Product and service solutions
- Adaptability and flexibility
Timeline
CLERK
Health and Human Services
11.2023 - 06.2024
CUSTOMER SERVICE REPRESENTATIVE
Dermstore
01.2019 - 01.2022
CUSTOMER SERVICE REPRESENTATIVE
Dialog Direct
01.2017 - 01.2018
DIPLOMA -
Trimble Technical
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