Breanna Thornton
Anaheim,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Marriott Vea
09.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Nursing Assistant
Beach Creek Post Acute
10.2021 - 09.2022
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
Server
The Lot
06.2018 - 06.2020
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased sales significantly by upselling higher-end products to customers.
Server
Olive Garden
02.2018 - 06.2018
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Served food and beverages promptly with focused attention to customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Associate of Science - Nursing
Santiago Canyon College
Orange, CA06.2021
Skills
- Order Accuracy and Delivery
- Natural Leadership
- High-Volume Dining
- Cocktail Knowledge
Accomplishments
- Achieved Employee of the Quarter at Vea by demonstrating an outstanding job performance
Certification
- Certified Server Trainer, Vea - 2023
- Food Handlers License - 2023-2026
Timeline
Server
Marriott Vea
09.2022 - Current
Nursing Assistant
Beach Creek Post Acute
10.2021 - 09.2022
Server
The Lot
06.2018 - 06.2020
Server
Olive Garden
02.2018 - 06.2018
Associate of Science - Nursing
Santiago Canyon College