Breanna Williams
Paterson,NJ
Summary
Motivated professional with over 10 years of experience delivering exceptional customer service in fast-paced retail environments. Recognized for strong observation skills, attention to detail, and a professional presence that fosters positive customer interactions. Dependable in supporting daily store operations and customer-facing responsibilities while maintaining a strong commitment to safety, integrity, teamwork, and professionalism.
Overview
7
7
years of professional experience
Work History
Security Officer
Allied Universal Security Services
03.2023 - 09.2023
- Monitored entrances and exits to spot unauthorized access and protect building property.
- Recorded security incidents, observations, and unusual activity in clear daily reports.
- Turned off lights and secured spaces at closing to support site shutdown procedures.
- Maintained professional presence at the post to support a safe and orderly environment.
- Verified badges and visitor credentials before allowing access to secure areas.
Shift Supervisor/Cashier
Value Village
06.2018 - 07.2019
- Supported daily store operations by balancing cashier duties with front-end supervision and coverage needs.
- Delivered a high quality service experience for customers via exceptional listening and engagement skills.
- Maintained a welcoming sales floor by assisting shoppers with merchandise location and basic store information.
- Organized promotional displays to improve product visibility and support sales efforts.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Cashier/Food Operations
KFC Restaurant
05.2016 - 12.2017
- Organized promotional up-saling or arranged food displays on counters or tables to promote sales.
- Maintained a clean register area by removing trash, organizing supplies, and resetting counters throughout the shift.
- Supported carry-out service by packaging orders accurately and handing off completed meals to customers.
- Balanced cash drawer activity by processing payments carefully and following closing cash procedures.
- Followed food handling steps for meats, sides, and dishwashing tasks during daily preparation.
Education
High School Diploma - undefined
PCTI / JFK
Wayne, NJSkills
- Customer Service Management
- Written and Verbal Communication
- Data Entry
- Team Supervision
- Performance Metrics
- Sales Forecasting
- Cash Handling
- Upselling
Timeline
Security Officer
Allied Universal Security Services
03.2023 - 09.2023
Shift Supervisor/Cashier
Value Village
06.2018 - 07.2019
Cashier/Food Operations
KFC Restaurant
05.2016 - 12.2017
High School Diploma - undefined
PCTI / JFK