Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Breanna Young

USA

Summary

Experienced in thriving in fast-paced customer service environments, with strong communication and problem-solving abilities. Skilled in managing transactions and efficiently resolving customer issues. Seeking to utilize my customer service background and dedication to delivering exceptional results as I move into a new field.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walmart
05.2024 - 11.2024
  • Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner.
  • Input patient and prescription information to produce product labels and assist in prescription filling process.
  • Managed the daily operations of the pharmacy including receiving orders from wholesalers, stocking shelves and preparing medication for delivery or pickup.
  • Verified dosages and measured medications for prescriptions.
  • Processed payments for prescription orders via cashiering responsibilities utilizing POS systems.
  • Ensured accuracy in data entry into pharmacy computer system while verifying all information prior to dispensing medication.

Pharmacy Technician

Catholic Health Initiative
08.2023 - 11.2023
  • Preparing new prescription and refill requests for patients
  • Dispensing medication to patients per the prescription, or provider's orders
  • Packing and labeling a prescribed medication
  • Processing insurance claims
  • Preparing compounded medications using sterile and non-sterile processes
  • Trained other pharmacy technicians, abiding by state regulations for training and licensure.

Provider Service Advocate

United Health Group
11.2022 - 04.2023
  • Answer telephones, responding to questions or requests
  • Compute charges for medication or equipment dispensed to hospital patients and enter data in computer
  • Establish or maintain patient profiles, including lists of medications taken by individual patients
  • Examine letters from policyholders or agents, original insurance applications, and other companies
  • Documents to determine if changes are needed and the effects of changes
  • Prepare insurance claim forms or related documents and review them for completeness
  • Transcribe data to worksheets and enter data into computer for use in preparing documents and adjusting accounts
  • Developed and implemented behavioral interventions utilizing data collection
  • Observed, recorded, and interpreted student behaviors

Research Assistant

University Of Houston
01.2014 - 08.2016
  • Facilitated document coordination and dissemination and managed all relevant documents
  • Maintained contact with study participants and coordinated study visits
  • Participated in writing literature reviews, reports, manuscripts, and grant proposals
  • Prepared study recruitment and education materials
  • Collected, tracked, and performed data entry for reports
  • Handled process of obtaining proper signatures for research grants and protocols
  • Presented research findings to fellow researchers and Principal Investigator

Baylor College of Medicine

Baylor College Of Medicine
06.2012 - 01.2014
  • Reviewed progress of projects and initiated appropriate actions to achieve target objectives
  • Maintained laboratory notebooks and appropriate documentation
  • Performed basic design and modification of protocols
  • Performed research and prepared summary of findings
  • Read, analyzed, and interpreted requirements and design documents
  • Applied and interpreted standard scientific theories, concepts, and techniques

Education

Bachelor of Science - Behavioral Science

Bellevue University
Bellevue, NE
01-2028

Bachelor of Science (B.S.) - Biology

Loyola University Chicago
12.2022

Skills

  • Prescription filling
  • Insurance billing
  • Workflow optimization
  • Team collaboration
  • Pharmaceutical calculations
  • Interpreting and processing medication orders
  • Problem-solving skills
  • Confidentiality and HIPAA

Certification

  • Certified Pharmacy Technician
  • Basic Life Support Certified

Timeline

Pharmacy Technician

Walmart
05.2024 - 11.2024

Pharmacy Technician

Catholic Health Initiative
08.2023 - 11.2023

Provider Service Advocate

United Health Group
11.2022 - 04.2023

Research Assistant

University Of Houston
01.2014 - 08.2016

Baylor College of Medicine

Baylor College Of Medicine
06.2012 - 01.2014

Bachelor of Science (B.S.) - Biology

Loyola University Chicago

Bachelor of Science - Behavioral Science

Bellevue University

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