Breanne Shaffer
Canfield,USA
Summary
Dynamic retail management professional with a proven track record in leading store operations and driving significant sales growth. Committed to fostering team collaboration and achieving exceptional results while adapting to evolving challenges. Expertise includes inventory management, customer service excellence, and comprehensive staff training, complemented by strong problem-solving and communication skills. Passionate about enhancing the consumer experience and optimizing overall business performance to exceed customer expectations.
Overview
7
7
years of professional experience
Work History
Store Manager
Bath & Body Works
Youngstown, OH
08.2019 - Current
- Oversee store operations, including sales, consumer experience, inventory management, and positive staff relations.
- Ensure compliance with company policies, procedures, values, and safety regulations at all times.
- Generate staff schedules based on business need while effectively managing labor costs within weekly budget plans.
- Utilize POS and Business Analysis reports to track sales data, monitor inventory levels, analyze trends, and action through informed decision-making to grow business.
- Develop and maintain strong relationships with key consumers, observing and connecting to their needs and ensuring exceptional experiences.
- Conduct routine performance evaluations for staff members, providing constructive coaching and identifying areas for improvement.
- Mentored staff in product knowledge, fostering an informed team in a positive work environment to enhance customer experience.
- Collaborated with other managers to support district-wide initiatives aimed at improving overall performance across all locations.
- Home Office support role for four months in a Market Staffing Lead position to support 32 locations across the Cleveland market through hiring and onboarding prior to peak business.
Patient Access Specialist
Trumbull Memorial Hospital
Warren, OH
08.2019 - 02.2023
- Greeted and checked in patients, ensuring accurate collection of demographic and insurance information.
- Educated patients on financial responsibilities, explaining billing processes and payment options.
- Ensured compliance with HIPAA regulations when handling sensitive patient information.
- Participated in training sessions to stay updated on changes in policies, procedures, and insurance guidelines.
- Collaborated with billing department to resolve coding errors or discrepancies that impacted reimbursement rates.
- Supported revenue cycle management efforts by accurately capturing charges for services rendered.
- Utilized multi system, dual screen, processes to complete patient processing in a timely manner.
Education
Health Care Supply Chain -
Duquesne University
Pittsburgh, PA05.2015
Skills
- Leadership and Team Management Experience
- Team Building and Development
- Customer Service
- Communication and Problem Solving
- Multitasking and Organization
- Friendly and Positive
- Operational Efficiency
Additional Information
Authorized to work in the US for any employer
Timeline
Store Manager
Bath & Body Works
08.2019 - Current
Patient Access Specialist
Trumbull Memorial Hospital
08.2019 - 02.2023
Health Care Supply Chain -
Duquesne University