Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

BREAUNA N DEES

Mobile,AL

Summary

Proven Certified Nurse Assistant and Customer Service Representative, adept in active listening and patient care, significantly enhancing customer satisfaction at Telerperformance. Skilled in OSHA 8 standards, I have a track record of promoting independence and dignity in patients at Twin Oaks Nursing Home, demonstrating a strong commitment to quality care and service excellence. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.

Overview

3
3
years of professional experience
1
1
Certification

Work History

CNA

Twin Oaks Nursing Home
01.2024 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

CSR

Telerperformance
01.2024 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.

Caregiver

Gordon Oaks Retirement Home
07.2021 - 04.2023
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Education

Mattie T Blount High School
Eight Mile, AL
05.2020

Skills

  • Customer Service
  • Active Listening
  • OSHA 8
  • Certified Nurse Assistant

Certification

CNA

Timeline

CNA

Twin Oaks Nursing Home
01.2024 - Current

CSR

Telerperformance
01.2024 - Current

Caregiver

Gordon Oaks Retirement Home
07.2021 - 04.2023

Mattie T Blount High School
BREAUNA N DEES