Breeonna Spencer
Sharon Hill,PA
Summary
Talented Dietary Aide skilled in nutrition and food preparation. Accustomed to caring for large numbers of patients in nursing home and hospital settings. Skilled in daily food prep, stocking and cleaning. Also experienced Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
8
8
years of professional experience
Work History
Dietary Aide
Bryn Mawr Extended Care Center
04.2023 - Current
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
- Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Cleaned and organized kitchen, dining and service areas.
Dietary Aide
AVI Foodsystems
08.2017 - 02.2022
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Streamlined meal assembly processes for faster service without compromising quality or accuracy.
- Followed all food safety regulations while preparing meals for patients.
Customer Service Representative
Attending Physician Statements
07.2017 - 02.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Wells Fargo
09.2015 - 10.2016
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Assisted team members in improving their performance through constructive feedback and sharing best practices.
- File,scan paperwork.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
Education
High School Diploma -
Business And Technology
Philadelphia, PASkills
- Food Handling Safety
- Meal Planning
- OSHA Compliance
- Food Preparation
- Customer Service
- Cooking
- Patient Communication
- Cleaning and Sanitizing
Timeline
Dietary Aide
Bryn Mawr Extended Care Center
04.2023 - Current
Dietary Aide
AVI Foodsystems
08.2017 - 02.2022
Customer Service Representative
Attending Physician Statements
07.2017 - 02.2020
Customer Service Representative
Wells Fargo
09.2015 - 10.2016
High School Diploma -
Business And Technology
Similar Profiles
Laketha WardLaketha Ward
Staffing Coordinator at Bryn Mawr Extended Care CenterStaffing Coordinator at Bryn Mawr Extended Care Center
Rasheeda WitherspoonRasheeda Witherspoon
Certified Nursing Assistant at Bryn Mawr Extended Care CenterCertified Nursing Assistant at Bryn Mawr Extended Care Center
Sarah DyerSarah Dyer
NICU Staff Nurse at Bryn Mawr Hospital (Main Line Health)NICU Staff Nurse at Bryn Mawr Hospital (Main Line Health)