Brenda Baines
Kelso,WA
Summary
Dynamic Accounts Receivable Specialist with a proven track record at R1 RCM Holdings Inc, excelling in cash application and client relations. Successfully reduced outstanding balances through effective collections strategies, while enhancing team efficiency by training staff on billing software. Committed to maintaining compliance and fostering collaboration across departments.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Account Receivable Specialist
R1 RCM Holdings Inc
06.2013 - 08.2025
- Processed invoices and maintained accurate accounts receivable records.
- Assisted in resolving customer inquiries related to billing discrepancies.
- Collaborated with team members to streamline data entry procedures.
- Utilized accounting software to track payments and outstanding balances.
- Maintained organized documentation for audit purposes and compliance requirements.
- Monitored aging accounts to assist in timely collections efforts.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
Server
Elmers
10.1984 - 10.2020
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Trained new staff on menu items, service protocols, and customer engagement techniques.
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
- Managed cash register operations, handling transactions accurately and efficiently.
Billing Manager
Mitra Oncology PC
06.2006 - 09.2012
- Oversaw billing operations, ensuring timely and accurate invoicing processes.
- Managed accounts receivable, improving cash flow through effective collections strategies.
- Developed and implemented billing policies, enhancing compliance with regulatory standards.
- Trained and mentored staff on billing software, increasing team efficiency and accuracy.
Education
No Degree - Medical Billing And Coding
Apollo College
Portland, OR11-1998
Skills
- Microsoft Excel
- Accounts receivable management
- Accurate payment posting
- Aging reports analysis
- Payment posting
- Data inputting
- Month-end closing procedures
- Investigative research
- Strong client relations skills
- Customer service support
- Cash application
- Codes reviewing
- Claims processing
- Accounts receivable software
- Team bonding
Accomplishments
- Documented and resolved claim denials which led to claim payment.
- Achieved claim payments through effectively helping with claim denial trends.
- Achieved claim payments by completing follow up research with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Medical Billing and coding Training - 1997
Timeline
Account Receivable Specialist
R1 RCM Holdings Inc
06.2013 - 08.2025
Billing Manager
Mitra Oncology PC
06.2006 - 09.2012
Server
Elmers
10.1984 - 10.2020
No Degree - Medical Billing And Coding
Apollo College