Brenda Brantley
AARP Foundation Scsep Program
Tampa,FL
1
Language
1
Certification
33
years of professional experience
Detail-oriented administrative professional with expertise in data entry and schedule management. Proven ability to coordinate office operations and manage patient communications effectively.
Work History
Office Administrative Assistant
3 Years 2 Months- Coordinated daily office operations, ensuring smooth workflow and efficient task completion.
- Managed scheduling for meetings, appointments, and events to optimize departmental efficiency.
- Developed and maintained filing systems to improve document retrieval and organization.
- Assisted in preparing reports and presentations, enhancing communication of program activities.
Nursing Unit Secretary
23 Years- Coordinated communication between medical staff, patients, and families to enhance patient care experience.
- Maintained accurate medical records and documentation in compliance with hospital policies and regulations.
- Scheduled appointments and procedures efficiently to optimize workflow for nursing staff.
- Managed patient admissions and discharges to ensure seamless operations within nursing unit.
Customer Service Representative
5 Years- Managed escalated customer complaints, implementing solutions that fostered long-term loyalty.
- Resolved customer inquiries and issues efficiently, ensuring high satisfaction levels.
- Provided detailed product information to enhance customer understanding and experience.
- Assisted team members in training on new systems and processes to improve service delivery.
Education
GED
- Honor Roll 1976
Health Unit Coordinator - Medical Terminology/Medical Data
Skills
Microsoft office
Schedule management
Document preparation
Scheduling appointments
Billing and invoicing
Microsoft Office Suite
Verbal communication
Accomplishments
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Updated and maintained company database to reflect current and accurate client records for more than 10 accounts.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
Affiliations
- Association of Health Care Administrative Assistants (AHCAA)
Certification
- CAP - Certified Administrative Professional
Languages
English
Full Professional
Timeline
Office Administrative Assistant
AARP Foundation Scsep Program
05.2023 - 07.2026Read More
Nursing Unit Secretary
Tampa General Hospital
01.1994 - 01.2017Read More
Customer Service Representative
Verizon Wireless
06.1993 - 06.1998Read More
Brewster Vocational Tech
Health Unit Coordinator from Medical Terminology/Medical Data
Read More
Adult Education School
GED
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