Summary
Overview
Work History
Education
Skills
Bilingual
Timeline
Generic

Brenda Gonzalez

Middletown,RI

Summary

Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills.

Overview

8
8
years of professional experience

Work History

Shift Manager

Castle Hill Inn & Resort
Newport, Rhode Island
08.2021 - 05.2022
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Documented receipts, employee hours and inventory movement.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Communicated with other shift managers to facilitate continuum of customer service.

Shift Supervisor

Nikolas Pizza Newport
Newport, RI
09.2014 - 09.2021
  • Resolved customer complaints in a timely manner.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.
  • Delegated tasks to employees and monitored activities and task completion.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.

Education

Medical Assistant

Sawyer Community College
Providence, RI
08-2005

Skills

  • Schedule oversight
  • Workplace safety
  • Customer service focus
  • Opening and closing procedures
  • Employee training
  • Delegating work
  • Shift checklists
  • Cash handling
  • Reporting and documenting
  • Inventory controls
  • Team building
  • Decision-making
  • Handling customer complaints
  • Energetic and enthusiastic
  • Shift leadership
  • Interpersonal skills
  • Accurate money handling

Bilingual

  • Bilingual Fluent in English ad Spanish.

Timeline

Shift Manager

Castle Hill Inn & Resort
08.2021 - 05.2022

Shift Supervisor

Nikolas Pizza Newport
09.2014 - 09.2021

Medical Assistant

Sawyer Community College
Brenda Gonzalez