Brenda Picard
Hastings,FL
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
15
15
years of professional experience
Work History
Office Manager
Florida Cancer Specialists
Palatka, FL
12.2019 - Current
- Refined operational processes to support seamless workflow and minimize administrative delays.
- Designed and implemented patient appointment scheduling systems to streamline clinic operations.
- Oversaw the coordination of training programs focused on cultivating professional growth and achieving high standards of operational performance.
- Reviewed and updated office policies to maintain compliance with evolving healthcare regulations and standards.
- Ensured protection of sensitive information through careful handling and adherence to confidentiality guidelines.
- Facilitated enhanced team productivity by effectively assigning tasks and managing daily operations.
Lead Patient Service Specialist
FCS-107515
Palatka, United States
07.2019 - 12.2019
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
- Coordinated patient scheduling, check-out and payments for billing. Scheduled patient procedures in clinic as well as outside facilities
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction
- Modeled positive attitude and encouraged front desk employees when dealing with difficult guests
- Receive incoming calls and messages and addressed or triaged phone requests
- Promptly answered multi-line phone system and greeted callers enthusiastically
Assistant Front Desk Manager
Jackson Veterinary Hospital
St. Augustine, Florida
09.2018 - 07.2019
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities
- Developed and implemented procedures for proper Client/Patient check In, Check out and Client education
- Maintained proper medical records, obtained records from other offices/specialists
- Assessed urgency and priorities before accepting or declining appointments
- Greeted customers and visitors in-person and via telephone calls
- Kept reception area clean and neat to give visitors a positive impression of the office
- Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts
- Kept accounts in balance and ran daily reports to verify totals
- Collaborated with DVM's and Technicians team members to handle patient requirements from check-in through check-out
Front Office Manager
Flagler Integrative Veterinary Center
Flagler Beach, FL
10.2012 - 09.2018
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities
- Contacted patients regarding unpaid accounts
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction
- Developed and implemented procedures for proper Client/Patient check In, Check out and Client education
- Maintained proper medical records, obtained records from other offices/specialists
- Assessed urgency and priorities before accepting or declining appointments
- Provided clerical support to company employees, including copying, faxing and file management
- Greeted customers and visitors in-person and via telephone calls
- Kept reception area clean and neat to give visitors a positive impression of the office
THERAPEUTIC Laser TECHNICIAN
Flagler Vet Care
Flagler Beach, Florida
10.2011 - 10.2012
Education
Licensed Practical Nurse - Nursing
Traviss Technical College
Lakeland, FL1990
Skills
- Service excellence
- Database management
- Task scheduling expertise
- Maintains composure under pressure
- Proficient in organization techniques
- Office administration
- Effective call handling skills
- Customer and client relations
- Decision-making abilities
- Problem-solving skills
Timeline
Office Manager
Florida Cancer Specialists
12.2019 - Current
Lead Patient Service Specialist
FCS-107515
07.2019 - 12.2019
Assistant Front Desk Manager
Jackson Veterinary Hospital
09.2018 - 07.2019
Front Office Manager
Flagler Integrative Veterinary Center
10.2012 - 09.2018
THERAPEUTIC Laser TECHNICIAN
Flagler Vet Care
10.2011 - 10.2012
Licensed Practical Nurse - Nursing
Traviss Technical College