Brenda Santos - Millan
Carson,California
Summary
Dynamic professional with a proven track record at Belmont Village Senior Living, enhancing customer satisfaction through exceptional service and efficient problem-solving. Skilled in administrative support and customer service, adept at multitasking and maintaining a proactive attitude. Demonstrated ability to improve operational efficiency, with a strong work ethic and effective decision-making skills.
Overview
8
8
years of professional experience
Work History
Concierge
Belmont Village Senior Living
Rancho Palos Verdes, CA
01.2023 - Current
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
- Maintained a clean and organized front desk area, contributing to a welcoming atmosphere for guests.
- Answered multi-line phone system and enthusiastically greeted callers.
- Manage all packages, incoming and out going
- Make sure residents get their daily newspaper and activity sheets for the day
- Logging in work orders onto TELS
- Schedule daily transportation for residents
- Schedule LYFTS if drivers are unavailable
- Manage a daily report of transportation, residents leaving the community with family, package, medication, daily complaints or issues that is emailed at the end of my shift to all management
Concierge
Sunrise Senior Living
Hermosa Beach, CA
08.2020 - 10.2022
- Meet and greet potential residents, families and friends
- Manage both external and internal calls
- Take messages and logging communications onto Point Click Care
- Responsible for incoming and outgoing mail, Sort and distribute
- Make sure residents get their daily newspapers
- Logging in resident repairs needed in TELS
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Responsible for ordering supplies and copier maintenance
- Maintained quality assurance and customer satisfaction objectives.
- Create excel spread sheets for staff meeting and or events
- Create weekly movie list for residents
- Screen visitors daily, check temperatures
- Schedule tours for potential residents and visitors
- Update the Smile app of residents activities
- Med Care Manager (passing meds)
- Support the dining room when in need of dining room care managers
- Support with Activities
- Support Transportations
- Take Care and walk community dog
- Responsible for making sure copy room is stocked up before and after my shift
Server /Banquet Bartender
Black Barrel Event, LLC
Los Angeles, CA
10.2017 - 04.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Cashier
HONDA SERVICE CENTER
Torrance, CA
10.2016 - 08.2017
- Answer incoming calls for appointments
- Close out customer RO
- Clerical office support and data entry
- Filing
- Office inventory supply orders and replenishment
- Occasionally help out with shuttle rides
- Pick up and deliver vehicles scheduled for maintenance from American Honda
- Help with clearing out the drive and pulling up vehicles that are ready for pick up
- Call Honda associates for a Close out end of day cash register reminder of their scheduled appointment the day before.
- Close out end of day cash register
Education
Certificate of Completion - Medical Assisting
Bryman College
Torrance, CA09.1996
High School Diploma -
Hollywood High
Hollywood, CA06.1988
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Excellent Multitasking
- Proactive attitude
- Telephone Etiquette
- Administrative Support
- Cash Handling
- Effective Decision Making
Timeline
Concierge
Belmont Village Senior Living
01.2023 - Current
Concierge
Sunrise Senior Living
08.2020 - 10.2022
Server /Banquet Bartender
Black Barrel Event, LLC
10.2017 - 04.2020
Cashier
HONDA SERVICE CENTER
10.2016 - 08.2017
Certificate of Completion - Medical Assisting
Bryman College
High School Diploma -
Hollywood High