Brenda Velasquez
Elk Grove,CA
Summary
Engaged hospitality professional with experience in restaurant, banquet, senior living, and entertainment venues. Delivers outstanding customer service, manages multiple tables, and coordinates private events in fast-paced settings. Builds rapport with guests and fosters teamwork to enhance the overall guest experience.
Overview
6
6
years of professional experience
Work History
Server
Jamie’s Cafe
Elk Grove, California
01.2023 - 04.2024
- Provided friendly and attentive service to guests in a fast-paced restaurant environment
- Captured and entered accurate food and beverage orders into POS systems, enhancing order accuracy.
- Maintained knowledge of menu items and daily specials.
- Processed cash and credit card transactions efficiently to streamline payment experience.
- Facilitated guest satisfaction through prompt service and clear communication, fostering a welcoming environment.
Server
Pig Latin
Elk Grove, California
06.2022 - 08.2023
- Delivered high-quality customer service while managing multiple tables.
- Assisted guest with Menu recommendations and answered questions regarding food and beverages.
- Resolved guest concerns professionally and efficiently.
- Coordinated with kitchen staff to ensure timely and accurate order delivery.
Server/Party Hostess
Pins N Strikes
Elk Grove, California
06.2018 - 01.2020
- Serve food and beverages to get in a high volume entertainment venue.
- Hosted birthday parties, corporate events, banquets, and group gatherings.
- Coordinated event set up, guest accommodations, and event schedules.
- Assisted with with preparation, cleanup, and event execution.
Housekeeper/Server
Camden Springs Retirement
Elk Grove
02.2018 - 03.2019
- Delivered meals to residents, ensuring attentive and compassionate customer service that enhanced their dining experience.
- Coordinated dining room setup, table service, and cleanup, maintaining an inviting atmosphere for residents during meals.
- Ensured cleanliness and organization of common areas in residence rooms.
- Fostered positive relationships with residents and families, contributing to a supportive community environment.
Education
Associate of Science -
Cosumnes River College
Sacramento, CA06-2023
Skills
- Guest service and hospitality
- Conflict resolution
- Team collaboration
- Time management
- Problem solving
- Food and Beverage service
- Upselling
Timeline
Server
Jamie’s Cafe
01.2023 - 04.2024
Server
Pig Latin
06.2022 - 08.2023
Server/Party Hostess
Pins N Strikes
06.2018 - 01.2020
Housekeeper/Server
Camden Springs Retirement
02.2018 - 03.2019
Associate of Science -
Cosumnes River College