Brendan Kasa
Troy,Michigan
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Absolutely love to solve any kind of problem. If its a customer issue or a product issue, I always am up for the challenge.
Overview
5
5
years of professional experience
Work History
Cashier
Home Depot
Troy, MI
04.2023 - Current
- Maintained cleanliness of the lot, including sweeping, trash removal, pressure washing and painting.
- Greeted customers and provided assistance to ensure a smooth check-in process.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions, and offered product advice.
- Collected payments and provided accurate change.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Scanned items and checked pricing on cash register for accuracy.
- Answered customers' questions and provided information on store procedures or policies.
- Built and maintained productive relationships with employees.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Welcomed customers, offering assistance to help find store items.
- Maintained work area and kept cash drawer organized.
Lot Attendant
Meijer
Troy, MI
08.2021 - 01.2023
- Greeted customers and provided assistance to ensure a smooth check-in process.
- Maintained cleanliness of the lot, including sweeping, trash removal, pressure washing and painting.
- Provided information regarding local attractions, restaurants, hotels. to visitors.
- Restocked supplies such as brochures or maps as needed throughout shift.
- Provided excellent customer service by responding quickly to requests and addressing complaints in an efficient manner.
- Maintained cleanliness, neatness and organization of customer areas.
- Cleared lot of debris and trash to promote maximum number of available spaces for guest parking.
- Resolved customer issues to maintain high standards of customer satisfaction.
- Directed drivers to parking spots.
Courtesy Clerk
Kroger
Troy, MI
04.2020 - 10.2020
- Greeted customers and provided assistance in locating items.
- Inspected customer bags to ensure no shoplifting occurred.
- Stocked shelves with merchandise, rotated products, and removed expired items.
- Assisted customers with product selection and answered questions about store policies.
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
- Provided excellent customer service by being friendly and courteous at all times.
- Ensured safety by monitoring the parking lot for any suspicious activity.
- Restocked shelves after each purchase was completed to keep inventory levels accurate.
- Promptly responded to customer requests or complaints in an appropriate manner.
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Escorted customers to desired merchandise location.
- Directed customers to product locations throughout store to help find requested items.
Education
High School Diploma -
Troy High School
Troy, MI06-2022
Skills
- Customer Assistance
- Daily Reporting
- Organizational abilities
- Product Knowledge
- Customer Service
- Complex Problem-Solving
- Product Recommendations
Affiliations
- Currently on college bowling team
- Love content creation, I in fact run two channels on different platforms
- Talking to people is something that is a big strength
- Whenever someone needs help, regardless of how well I know what to do, I always offer some form of it
Accomplishments
- I was the top bowler in high school
- Black belt in karate
- Spends everyday growing content creation channels
- Teaching family how to bowl
- Inspiring people through my videos
Timeline
Cashier
Home Depot
04.2023 - Current
Lot Attendant
Meijer
08.2021 - 01.2023
Courtesy Clerk
Kroger
04.2020 - 10.2020
High School Diploma -
Troy High School
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