Brenden Anthony
Glenview,IL
Summary
Accomplished Co-Owner and Detailer with a proven track record in enhancing customer satisfaction and mastering automotive detailing at The Final Detail and Waterway Carwash. Excelled in small business operations and customer relations, significantly improving service quality. Skilled in team collaboration and problem-solving, ensuring operational excellence and innovative customer retention strategies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Co-Owner
The Final Detail
05.2021 - 01.2025
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Developed and implemented strategies to attract and retain customers .
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Hired and managed a team of three employees, fostering a productive and positive work environment.
- Handled customer inquiries and complaints, providing personalized solutions to ensure satisfaction.
- Completed specialized training in advanced techniques including ceramic coatings, and paint protection film, further enhancing range of services offered to clients.
- Ensured proper care for luxury and classic vehicles, utilizing specialized techniques and products designed specifically for these automobiles.
- Improved the appearance of vehicles by performing paint correction techniques such as buffing, polishing, and wet sanding. Have experience with single stage and multistage paint.
Detailer
Waterway Carwash
08.2018 - 06.2021
- Washed cars and trucks daily for carwash.
- Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Maintained open communication with supervisors regarding progress updates or potential challenges faced during the detailing process, enabling proactive problem-solving and ensuring client satisfaction.
- Enhanced customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.
Education
High School Diploma -
Glenbrook South
Glenview, IL06-2021
Skills
- Customer service
- Small business operations
- Customer relations
- Problem-solving and critical thinking
- Market Trend Awareness
- Team collaboration
- Budget management
- Automotive Detailing
- Inventory tracking and management
- Time management and multitasking
Certification
- Authorized Installer, Ceramic Pro, September 2021
- Authorized Installer, STEK, October 2023
Timeline
Co-Owner
The Final Detail
05.2021 - 01.2025
Detailer
Waterway Carwash
08.2018 - 06.2021
- Authorized Installer, Ceramic Pro, September 2021
- Authorized Installer, STEK, October 2023
High School Diploma -
Glenbrook South
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