Summary
Overview
Work History
Education
Skills
Timeline
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Brent E. Long

Portland,TN

Summary

To obtain a position where I can maximize my multilayer of management skills, training experience, customer service, and a successful track record in helping a company and my employees reach their goals. It is also my objective to realize my personal career goals of further development.

Result-oriented, high-energy, hands-on professional, with a successful record of accomplishments in multi-location management. Experienced customer relations with the focus of providing the customer with the highest quality and service experience that they deserve. Major strengths include strong leadership, customer focused, attention to detail, communication skills, and a strong team player. Experience in working with a decision maker all the way to company leadership in finding a resolution to their diverse needs.

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

26
26
years of professional experience

Work History

General Manager

Warehouse on Wheels DBA. Meisler Trailer Rentals
06.2020 - 03.2025
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.

Service Manager

Ryder
01.2011 - 06.2020
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.

Service Manager

Ryder
01.2008 - 06.2020

Service Manager

Ryder
01.2009 - 01.2011

Shop Supervisor

Ryder
01.2007 - 01.2008

Shop Supervisor

Ryder
01.2006 - 01.2007

Tech-in-Charge

Ryder
01.2003 - 01.2006

Technician

Ryder
01.2000 - 01.2003

Part-Time Service Island employee

Ryder
01.1999 - 01.2000

Education

Certificate of Technical Studies - Auto/Deisel Technology

Nashville Auto Diesel College
Nashville, TN
05-2000

Skills

  • Relationship building
  • Customer relations
  • P&L management
  • Customer retention
  • Sales expertise

Timeline

General Manager

Warehouse on Wheels DBA. Meisler Trailer Rentals
06.2020 - 03.2025

Service Manager

Ryder
01.2011 - 06.2020

Service Manager

Ryder
01.2009 - 01.2011

Service Manager

Ryder
01.2008 - 06.2020

Shop Supervisor

Ryder
01.2007 - 01.2008

Shop Supervisor

Ryder
01.2006 - 01.2007

Tech-in-Charge

Ryder
01.2003 - 01.2006

Technician

Ryder
01.2000 - 01.2003

Part-Time Service Island employee

Ryder
01.1999 - 01.2000

Certificate of Technical Studies - Auto/Deisel Technology

Nashville Auto Diesel College
Brent E. Long