Brent Gailey

Field calls from technicians and assist with troubleshooting devices, adding or replacing equipment, and creating work orders for the technicians.

Relay confirmation that customers are on site for appointments.

Field written questions from customer support

• Handle electric outage reports.
• Obtain information from customers regarding new residential or commercial construction to coordinate project with local field personnel.
• Enter city utility inspection information
• Assist electric retail providers with new address information, place work orders and provide status of work orders
• Assist other Oncor agents

• Assist State of Texas Employees with questions regarding their various selected healthcare plans

• Assist customers with questions regarding Black and Decker home and garden equipment and tools.
• Assisted Black and Decker, Dewalt, and Porter Cable product owners with sales of replacement parts or local service center locations.

• Assembled personal computers to customer order specifications