Brenton Mcginnis
Athens,GA
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Newks Eatery Cafe. Skilled in effective leadership and exceptional customer service, demonstrated through improved sales revenue and reduced workplace incidents. Expert in hospitality service, fostering a positive and efficient work environment. Attempting to get into the sports world, and would like to get my foot in the door.
Overview
3
3
years of professional experience
Work History
Shift Manager
Newks Eatery Cafe
08.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Promoted a positive work environment through open communication and constructive feedback.
Server
John Henrys Grill
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Kitchen Supervisor
Moes Original Barbeque
08.2021 - Current
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Controlled food costs and managed inventory.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
- Reduced food waste through effective inventory management and menu planning.
- Conducted regular equipment maintenance checks for safe operation and reduced downtime due to malfunctions.
- Assisted in menu development, considering seasonal ingredients, customer preferences, and profitability goals.
Education
Bachelors of Sports Management And Policy - Sports Management
University of Georgia
Athens, GA05.2026
BBA - Excercise Science
Brewton-Parker College
Mount Vernon, GAHigh School Diploma -
Pepperell High School
Lindale, GA05.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Effective Leadership
- Employee Motivation
- Team Management
- Performance Analysis
- Recruitment Strategies
- Facility Management
Accomplishments
Over the years I have excelled in customer service and have built many connections within the food industry. I was a collegiate athlete at Brewton Parker College before tearing my ACL and will soon be graduating from the University of Georgia with a bachelor's in Sports Management.
Timeline
Server
John Henrys Grill
05.2024 - Current
Shift Manager
Newks Eatery Cafe
08.2023 - Current
Kitchen Supervisor
Moes Original Barbeque
08.2021 - Current
Bachelors of Sports Management And Policy - Sports Management
University of Georgia
BBA - Excercise Science
Brewton-Parker College
High School Diploma -
Pepperell High School
Similar Profiles
Melissa CarmanMelissa Carman
Assistant General Manager at Newks Eatery CafeAssistant General Manager at Newks Eatery Cafe
Baxter LeilichBaxter Leilich
Cashier at Newks Eatery CafeCashier at Newks Eatery Cafe
Kaden ThrowerKaden Thrower
Server at Newks Eatery CafeServer at Newks Eatery Cafe